Unable to uninstall webmethods 8.2 in windows 7

Warrior_S · September 19, 2014, 2:22pm

Unable to uninstall webMethods 8.2 in windows 7

getting below error.

Mahesh_K_Sreenivas · September 19, 2014, 3:42pm

The problem is wM 8.2 that you have installed is a 32-bit image and your operating system is 64-bit.

Try to download windows uninstaller from Google if not go the installation folder and delete the SAG webMethods folder.

Mahesh_K_Sreenivas · September 19, 2014, 3:53pm

The problem is wM 8.2 that you have installed is a 332-bit image and your operating system is 64-bit.

Try to download windows uninstaller from Google or if not trying uninstalling through command prompt (Google should help you with the commands) if not

Last option: go the installation folder and delete the SAG webMethods folder.

Also check the broker server & monitor from the windows services list whether they are stopped.

Xiaowei_Wang · September 19, 2014, 3:58pm

Did you upgrade your OS after installing webMethods products?

Please check the <WM_DIR>/install/products/CustomInstall.prop as below:

Find the value which corresponds to product, let’s consider it as <product_name>
Find the value which corresponds to <product_name>/children, consider it as <children_name>

In my case, the file content is:

product=e2ei/11/WIR_9.0.1.0.554/Infrastructure/CustomInstall
e2ei/11/WIR_9.0.1.0.554/Infrastructure/CustomInstall/children=CustomInstall-LNXAMD64-Domestic,CustomInstall-LNXAMD64-Export

So the <children_name> is CustomInstall-LNXAMD64-Domestic,CustomInstall-LNXAMD64-Export

Could you paste your <children_name> and OS info?

Warrior_S · September 22, 2014, 4:19pm

Thanks for the response.

product=e2ei/11/WIR_8.2.4.1.176/Infrastructure/CustomInstall

e2ei/11/WIR_8.2.4.1.176/Infrastructure/CustomInstall/children=CustomInstall-W64-Domestic,CustomInstall-W64-Export

Product e2ei/11/WIR_8.2.4.1.176/Infrastructure/CustomInstall properties

I am not sure about upgrade. I have taken from the other employee.

Xiaowei_Wang · September 23, 2014, 7:46am

It means the webMethods products were installed in a Microsoft Windows x86-64 (EM64T, AMD64). Could you try to run the code below, and see what’s the OS now? You may need to import <WM_DIR>/install/jars/DistMan.jar.


import com.wm.distman.install.DistManUtils;

System.out.println(DistManUtils.pkgString());

Warrior_S · September 23, 2014, 10:12am

I am getting the below output

WNT

Holger_von_Thomsen · September 23, 2014, 11:50am

Did you try running the uninstaller from the Windows Control Center?

Did you try running the console based uninstaller with the mentioned option “-32bitinstall” (mentioned in your first screenshot)?

If so please share the results.

I had an 8.2 installation using a 32Bit image on my Windows 7 64Bit maschine some time ago and I was able to uninstall it by using the Windows Control Center. Only part I left installed is the UpdateManager and its requirements.

Regards,
Holger

Xiaowei_Wang · September 23, 2014, 3:51pm

Please try to run Uninstaller using the command below, replace <WM_DIR> with the directory where you install the webMethods:

java -cp <WM_DIR>/install/jars/DistMan.jar com.wm.distman.install.DistManUninstallMain -fakePlatform W64 -installDir <WM_DIR>

In my case, it’s:

java -cp /opt/wm9/install/jars/DistMan.jar com.wm.distman.install.DistManUninstallMain -fakePlatform W64 -installDir /opt/wm9

Baharul · June 21, 2015, 12:17pm

Hi,
I am also facing problem in uninstalling wM 9.8 from windows system.
First there is no entry is present for uninstalling from the Windows Control Center.

Have tried to uninstall using the below command

java -cp <WM_DIR>/install/jars/DistMan.jar com.wm.distman.install.DistManUninstallMain -fakePlatform W64 -installDir <WM_DIR>
(java -cp C:/SoftwareAG98/install/jars/DistMan.jar com.wm.distman.install.DistManUninstallMain -fakePlatform W64 -installDir C:/SoftwareAG98)

But getting error…
First it pop up with the below error message .PFA for “FirstError.png”

After proceeding to next step with this error message, I have selected component to uninstall but getting the below error message.PFA for “secondError.png” and “hs_err_pid408.log”
Also find “uninstallLog.txt” for further reference

System specification
OS:Windows 8.1 64 bit
Java:JDK 1.8.0_31(64 bit)
wM version:9.8 trial version

Thanks
Baharul Islam

hs_err_pid408.log (30 KB)

Mahesh_K_Sreenivas · June 22, 2015, 3:23pm

did you try with some uninstaller software’s like windows uninstaller, revo uninstaller?

Mahesh_K_Sreenivas · June 22, 2015, 3:24pm

did you try with some uninstaller software’s like windows uninstaller, revo uninstaller?

Mahesh_K_Sreenivas · June 22, 2015, 3:24pm

did you try with some uninstaller software’s like windows uninstaller, revo uninstaller?

Mahesh_K_Sreenivas · June 22, 2015, 3:25pm

did you try with some uninstaller software’s like windows uninstaller, revo uninstaller?

Mahesh_K_Sreenivas · June 22, 2015, 3:31pm

Baharul,
Ignore for duplicate message, its not my fault. This website behaves weird sometimes.

Vlad_TURIAN · January 23, 2016, 9:34am

Hello,

I have the same problem as Baharul when trying to uninstall webMethods 9.9 Free Trial from a Windows 10 platform.

Vlad Turian

MR_as173d · January 23, 2016, 11:03am

You can try to use Revo-Uninstaller, it may resolve the issue. Please update after a try.

Thanks,

Pankaj_Bhatt1 · February 6, 2017, 8:49pm

Revo-Uninstaller also uses the same WM uninstaller. Hence, this doesn’t work

Pankaj_Bhatt1 · February 6, 2017, 8:55pm

This is the only right answer given on the thread…

Use use the command and it works. The reason for this issue?
SoftwareAG tries to access your local temp folder to load/unload the installer files and run a script to know what’s your version. If it fails to identify or run the command (due to admin restrictions, etc.) it assigns your system as 32-bit, even though it was 64-bit OS.