Hi All,
During installation getting below error message, please suggest workaround for the same. Thank you.
09:38:56 info To install a Java Fix, you must stop all running products. There are still running process:19937
09:38:56 info
09:38:56 info Failed to start Update Manager in CMD mode.
09:38:56 info Error Received: Terminating Software AG Update Manager exit code:40
09:38:56 info 2021/06/29 09:38:56 INFO | SUM application exited with error code: 40
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info 2021/06/29 09:38:56 INFO | Exit from Launcher: 40
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info UME>> End fix installation
09:38:56 info Exit code after fix installation: 40
09:38:56 error RJ >> ResultJsonContent [exitCode=40], [exception=java.lang.NullPointerException
at com.softwareag.fixinstall.app.AppResponse$ProcessedTree.setFixTree(AppResponse.java:145)
at com.softwareag.fixinstall.app.AbstractFixApplication.processFixTree(AbstractFixApplication.java:1237)
at com.softwareag.fixinstall.cmdlineinstaller.pages.ProductPanelPage.validate(ProductPanelPage.java:158)
at com.softwareag.fixinstall.cmdlineinstaller.pages.AbstractFixPage.render(AbstractFixPage.java:106)
at com.softwareag.fixinstall.cmdlineinstaller.CmdLineWizard.perform(CmdLineWizard.java:120)
at com.softwareag.fixinstall.cmdlineinstaller.CmdLineApp.start1(CmdLineApp.java:43)
at com.softwareag.fixinstall.cmdlineinstaller.Application.start(Application.java:31)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at com.softwareag.fixinstall.bootstrap.BootstrapClass.main(BootstrapClass.java:75)
], [message=Failed to start Update Manager in CMD mode.]
09:38:56 error UpdateManagerExitCode for operation INSTALL_FIXES is [ERROR_SUM_ACTION_FAILED] Message ‘Failed to start Update Manager in CMD mode.’ error code 40
09:38:56 error com.softwareag.installer.updatemanager.UpdateManagerExecutionException: [ERROR_SUM_ACTION_FAILED] Message ‘Failed to start Update Manager in CMD mode.’ error code 40
at com.wm.distman.install.FixInstallPanel.installExecute(FixInstallPanel.java:185)
at com.wm.distman.install.DistManConsole.displayActionProgressPanelConsole(DistManConsole.java:413)
at com.wm.distman.install.DistManConsole.nextInstallerPanel(DistManConsole.java:187)
at com.wm.distman.install.DistManConsole.start(DistManConsole.java:24)
at com.wm.distman.install.DistManMain.launch(DistManMain.java:108)
at com.wm.distman.install.DistManInstallMain.launch(DistManInstallMain.java:59)
at com.wm.distman.install.DistManInstallMain.main(DistManInstallMain.java:69)
09:38:56 error APP_ERROR> Installer: Cannot install update(s). Finish installing your products, and then use Software AG Update Manager to install the update(s).
09:38:56 info < FixInstallPanel.installExecute
09:38:56 info PEPGP> ENTER startupProduct(e2ei/11/STP_10.7.0.0.372/Platform/STP)
09:38:56 info PEPGP> Starting up product e2ei/11/STP_10.7.0.0.372/Platform/STP with command=[/bin/sh /app/softwareag/profiles/CTP/bin/sagctp107 start] and environment=
09:39:00 info PEPGP> Product e2ei/11/STP_10.7.0.0.372/Platform/STP is started.
09:39:00 info PEPGP> ENTER startupProduct(e2ei/11/SPM_10.7.0.0.784/Platform/SPM)
09:39:00 info PEPGP> Starting up product e2ei/11/SPM_10.7.0.0.784/Platform/SPM with command=[/bin/sh /app/softwareag/profiles/SPM/bin/sagspm107 start] and environment=
09:39:04 info PEPGP> Product e2ei/11/SPM_10.7.0.0.784/Platform/SPM is started.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXBroker has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXBroker has no a pre-uninstall sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo script.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo script.
09:39:04 info SSIPP> There is no sudo password set. Skipping the post-install script execution.
09:39:04 info DPP >> Checking DockerProgressPanel
09:39:35 error C> exit () called with exitCode: 1
09:39:35 error C> java.lang.Thread.getStackTrace(Thread.java:1559)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:701)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:632)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:603)
09:39:35 error C> com.wm.distman.install.Cleanup.exit(Cleanup.java:292)
09:39:35 error C> com.wm.distman.install.Cleanup.exit(Cleanup.java:246)
09:39:35 error C> com.wm.distman.install.DistManConsole.displayOptionsConsole(DistManConsole.java:669)
09:39:35 error C> com.wm.distman.install.DistManConsole.nextInstallerPanel(DistManConsole.java:118)
09:39:35 error C> com.wm.distman.install.DistManConsole.start(DistManConsole.java:24)
09:39:35 error C> com.wm.distman.install.DistManMain.launch(DistManMain.java:108)
09:39:35 error C> com.wm.distman.install.DistManInstallMain.launch(DistManInstallMain.java:59)
09:39:35 error C> com.wm.distman.install.DistManInstallMain.main(DistManInstallMain.java:69)
09:39:35 alert C> installer is exiting with code: 1