Installation Error Message

Hi All,
During installation getting below error message, please suggest workaround for the same. Thank you.

09:38:56 info To install a Java Fix, you must stop all running products. There are still running process:19937
09:38:56 info
09:38:56 info Failed to start Update Manager in CMD mode.
09:38:56 info Error Received: Terminating Software AG Update Manager exit code:40
09:38:56 info 2021/06/29 09:38:56 INFO | SUM application exited with error code: 40
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info 2021/06/29 09:38:56 INFO | Exit from Launcher: 40
09:38:56 info 2021/06/29 09:38:56 INFO |
09:38:56 info UME>> End fix installation
09:38:56 info Exit code after fix installation: 40
09:38:56 error RJ >> ResultJsonContent [exitCode=40], [exception=java.lang.NullPointerException
at com.softwareag.fixinstall.app.AppResponse$ProcessedTree.setFixTree(AppResponse.java:145)
at com.softwareag.fixinstall.app.AbstractFixApplication.processFixTree(AbstractFixApplication.java:1237)
at com.softwareag.fixinstall.cmdlineinstaller.pages.ProductPanelPage.validate(ProductPanelPage.java:158)
at com.softwareag.fixinstall.cmdlineinstaller.pages.AbstractFixPage.render(AbstractFixPage.java:106)
at com.softwareag.fixinstall.cmdlineinstaller.CmdLineWizard.perform(CmdLineWizard.java:120)
at com.softwareag.fixinstall.cmdlineinstaller.CmdLineApp.start1(CmdLineApp.java:43)
at com.softwareag.fixinstall.cmdlineinstaller.Application.start(Application.java:31)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at com.softwareag.fixinstall.bootstrap.BootstrapClass.main(BootstrapClass.java:75)
], [message=Failed to start Update Manager in CMD mode.]
09:38:56 error UpdateManagerExitCode for operation INSTALL_FIXES is [ERROR_SUM_ACTION_FAILED] Message ‘Failed to start Update Manager in CMD mode.’ error code 40
09:38:56 error com.softwareag.installer.updatemanager.UpdateManagerExecutionException: [ERROR_SUM_ACTION_FAILED] Message ‘Failed to start Update Manager in CMD mode.’ error code 40
at com.wm.distman.install.FixInstallPanel.installExecute(FixInstallPanel.java:185)
at com.wm.distman.install.DistManConsole.displayActionProgressPanelConsole(DistManConsole.java:413)
at com.wm.distman.install.DistManConsole.nextInstallerPanel(DistManConsole.java:187)
at com.wm.distman.install.DistManConsole.start(DistManConsole.java:24)
at com.wm.distman.install.DistManMain.launch(DistManMain.java:108)
at com.wm.distman.install.DistManInstallMain.launch(DistManInstallMain.java:59)
at com.wm.distman.install.DistManInstallMain.main(DistManInstallMain.java:69)

09:38:56 error APP_ERROR> Installer: Cannot install update(s). Finish installing your products, and then use Software AG Update Manager to install the update(s).
09:38:56 info < FixInstallPanel.installExecute
09:38:56 info PEPGP> ENTER startupProduct(e2ei/11/STP_10.7.0.0.372/Platform/STP)
09:38:56 info PEPGP> Starting up product e2ei/11/STP_10.7.0.0.372/Platform/STP with command=[/bin/sh /app/softwareag/profiles/CTP/bin/sagctp107 start] and environment=
09:39:00 info PEPGP> Product e2ei/11/STP_10.7.0.0.372/Platform/STP is started.
09:39:00 info PEPGP> ENTER startupProduct(e2ei/11/SPM_10.7.0.0.784/Platform/SPM)
09:39:00 info PEPGP> Starting up product e2ei/11/SPM_10.7.0.0.784/Platform/SPM with command=[/bin/sh /app/softwareag/profiles/SPM/bin/sagspm107 start] and environment=
09:39:04 info PEPGP> Product e2ei/11/SPM_10.7.0.0.784/Platform/SPM is started.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a post-install sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXBroker has no a post-install sudo script.
09:39:04 warning SSIPP> Product e2ei/11/InfraDC_10.7.0.0.244/InfraDC/InfrastructureDC has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/NUM_10.7.0.0.136016/UniversalMessaging/NUMRealmServer has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeWSDataCollector has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/BAM_10.7.0.0.423/optimize/optimizeAnalysis has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/SSX_10.7.0.0.202/API/SSX has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/MWS_10.7.0.0.496/portal/MwsProgramFiles has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo action.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXBroker has no a pre-uninstall sudo script.
09:39:04 warning SSIPP> Product e2ei/11/EntireX_10.7.0.0.1262/EntireX/EntireXCore has no a pre-uninstall sudo script.
09:39:04 warning SSIPP> Product e2ei/11/CLI_10.7.0.0.784/Platform/CLI has no a pre-uninstall sudo script.
09:39:04 info SSIPP> There is no sudo password set. Skipping the post-install script execution.
09:39:04 info DPP >> Checking DockerProgressPanel
09:39:35 error C> exit () called with exitCode: 1
09:39:35 error C> java.lang.Thread.getStackTrace(Thread.java:1559)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:701)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:632)
09:39:35 error C> com.wm.distman.install.Cleanup.printStackTrace(Cleanup.java:603)
09:39:35 error C> com.wm.distman.install.Cleanup.exit(Cleanup.java:292)
09:39:35 error C> com.wm.distman.install.Cleanup.exit(Cleanup.java:246)
09:39:35 error C> com.wm.distman.install.DistManConsole.displayOptionsConsole(DistManConsole.java:669)
09:39:35 error C> com.wm.distman.install.DistManConsole.nextInstallerPanel(DistManConsole.java:118)
09:39:35 error C> com.wm.distman.install.DistManConsole.start(DistManConsole.java:24)
09:39:35 error C> com.wm.distman.install.DistManMain.launch(DistManMain.java:108)
09:39:35 error C> com.wm.distman.install.DistManInstallMain.launch(DistManInstallMain.java:59)
09:39:35 error C> com.wm.distman.install.DistManInstallMain.main(DistManInstallMain.java:69)
09:39:35 alert C> installer is exiting with code: 1

I may be mistaken, but I think you’ll have to install another Update Manager to install the fix for Java. Your current Update Manager is running on the same JVM that you’re trying to update.

KM

Hi,

first of all check which component has started java process with the following PID:

As with wM 10.x UpdateManager is delivered and installed separately from the other components, this can indicate, that these other components are still running.

Regards,
Holger