Unable to Install ApplinX 9.9 in my windows 64 bit machine

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Hi,

I was trying to install ApplinX 9.9 in my machine,

In the installation window, after selecting required product and clicking on next, I’m not able to see anything in Languages tab and getting the below in installLog:

its an 64 bit OS

08:53:27 alert DM>
08:53:27 alert DM> To find product error messages, search for the string APP_ERROR>
08:53:27 alert DM>
08:53:27 info CLA> arg #0: -nativestart
08:53:27 alert DM> Time: Wed Aug 30 08:53:27 CDT 2017
08:53:27 alert DM> Installer client version: 2014-01 (build 9.6.0.0.172)
08:53:27 alert DM> debugLog lvl: info
08:53:27 alert DM> real os: Microsoft Windows 7 Enterprise, version: 6.1.7601
08:53:27 alert DM> No compatibility mode detected.
08:53:28 alert DM> platform: W64
08:53:28 alert DM> Java system properties dump start.
08:53:28 alert DM> os.arch: x86
08:53:28 alert DM> os.name: Windows 7
08:53:28 alert DM> os.version: 6.1
08:53:28 alert DM> sun.arch.data.model: 32
08:53:28 alert DM> user.name: xxxxx
08:53:28 alert DM> user.home: C:\Users\xxxxxxx
08:53:28 alert DM> user.language: en
08:53:28 alert DM> java.home: C:\Users\xxxxxxx\AppData\Local\Temp\ZFI_2496\jre
08:53:28 alert DM> java.version: 1.7.0_51
08:53:28 alert DM> java.class.path: sagInstaller.jar
08:53:28 alert DM> sun.os.patch.level: Service Pack 1
08:53:28 alert DM> Java system properties dump end.
08:53:28 alert DM> Cannot obtain current active session name. Reason: executable C:\WINDOWS\system32\qwinsta.exe does not exist.
08:54:17 warning DMU> package DistMan.jar has platform value we can’t extract, return ‘ALL’
08:54:23 warning DMU> package DistMan.jar has platform value we can’t extract, return ‘ALL’
08:54:23 warning DMU> package DistMan.jar has platform value we can’t extract, return ‘ALL’
08:54:50 warning DMU> package DistMan.jar has platform value we can’t extract, return ‘ALL’
08:54:54 info DLIFPP> We are running with local admin privileges.
08:54:54 alert DLIFPP> Windows product name: Windows 7 Enterprise
08:54:54 alert DLIFPP> Windows build lab: 7601.win7sp1_ldr.170707-0600
08:54:54 alert DLIFPP> Windows SP build num: 1130
08:54:59 info APX> Checking for Visual Studio Registry keys (registryHelper exists: true)
08:54:59 info APX> Visual Studio is not installed (Registry key was not found)
08:55:11 info CSWP> space required for environment: 1507750048

Please help me to complete the installation

Thanks in advance,
Santhosh.

2

Hi Santhosh,

There is nothing informative on the log.
Does this reproduces also in other machines?
This might be an installer issue and not an ApplinX issue, so I suggest to open a support call for the installer to look into it.

Regards,
Gadi

3

“To find product error messages, search for the string APP_ERROR>”

You’ve only posted a small subset of the log, so the information needed isn’t there. If you do post the whole log, please post it as an attachment.

But first, search the log for “APP_ERROR>” and see if those messages help.