Impossible to start a Cumulocity IOT instance on Cloud as free trial

What product/components do you use and which version/fix level are you on?

Cloud version

Is your question related to the free trial, or to a production (customer) instance?

I want to start a new free trial. I did it some weeks ago.

What are you trying to achieve? Please describe it in detail.

After logging to my personal space “my cloud”, when I click on “Cumulocity IOT-Start free trial” and I accept terms and conditions, process starts but nothing appears in “Your Software AG Cloud products”.

Do you get any error messages? Please provide a full error message screenshot and log file.

No errors, messages

Have you installed all the latest fixes for the products and systems you are using?

I use Cloud version.

Hi Franck,
Apologies for the inconvenience. In which region are you creating the Free Trial tenant? Can you try creating it in another region?