webMethods.io API Gateway instance not starting

Product/components used and version/fix level:

webMethods.io API Gateway


Detailed explanation of the problem:

API Gateway is not starting up. After starting up the instance I get the message to wait 30min for the instance to start up. The instance however never starts up. I have tried several time since last week to start it up.

Error messages / full error message screenshot / log file:


Question related to a free trial, or to a production (customer) instance?

Free Trial

Are you connecting to this url after the 30 minutes waiting time? https://nucleusit.apigw-aw-us.webmethods.io/apigatewayui

If you stay on the same “API GW startup” screen and keep on refreshing it, it’ll always display the same message (that you have to wait for up to 30 minutes.)
You need to come back to the initial API GW login screen.

Hi Stephane,

I did wait for 30 minutes but it never started up.

About an hour after posting this message it started up though.

Thank you for your response.

Kind Regards,
Cobus Boshoff