Issue with API Gateway Access and WmAPIGateway Package in webMethods 10.15

Hi everyone,

I recently downloaded the webMethods 10.15 installation image from Empower. Since the image didn’t include licenses, I obtained the required license file from another source. After installing the platform components (Integration Server, API Gateway, Designer, UMS, etc.), I was able to successfully log in to the Integration Server (IS) using the Administrator user.

However, when attempting to access the API Gateway, I encountered the following error:

(tid=310) Access denied for user GatewayInternalTechnicalUser on port 5555 → ‘invoke/apigateway.ui:getSolutionDetails’ from 127.0.0.1.

To resolve this, I went to Security > User Management on IS, created a user named GatewayInternalTechnicalUser, and added it to both the Administrators and Everybody groups. After making this change, I was able to open the API Gateway UI.

However, when trying to log in to the API Gateway using either GatewayInternalTechnicalUser or Administrator, I received the error:

Server is unreachable.

Upon checking the IS packages, I noticed that the WmAPIGateway package was partially loaded. I reloaded the package, and it appeared to load successfully, but when I tried logging into the API Gateway again, the same “Server is unreachable” error occurred, and the WmAPIGateway package reverted to being partially loaded.

Does anyone know how to resolve this issue? Any insights would be greatly appreciated!

Thanks in advance.

Hi @mohamed3wais ,

As the webMethods Product is now under IBM so kindly post your queries in the IBM TechXchange community as it will have a beter chance of response there.

https://community.ibm.com/community/user/communities/community-home?CommunityKey=82b75916-ed06-4a13-8eb6-0190da9f1bfa