Unable to see webMethods Active Transfer login Page

[surendra_Gollapudi (Suren G)]

We installed wM version 10.15 on Linux server, installed latest fixes and we are able to login to IS and MWS but Active Transfer page is showing blank page and see below error in network console. We installed latest WMMFT fix 10.15 Fix2 as well. Can some one let me know if any setup or steps are missing ?

Below are the properties in mft cfg file

#WmMFT properties
#Mon Mar 14 14:07:07 CDT 2016
mft.session.replication.other.nodes=
mft.log.roll.maxFileSize=10
mft.user.email.from=
mft.server.init.isInitTimeout=500
mft.event.sleep.time=1
mft.session.replication.address=
mft.gatewayServer.accept.ip.list=
mft.server.id=coYJTFDNI200K5gJvYbJ
mft.ssl.client.acceptAnyCert=true
mft.user.email.public.ip=
mft.user.email.subject=ActiveTransfer User Registration
mft.session.replication.enable=false
mft.log.roll.maxFileCount=10
mft.gatewayServer.port=8500
mft.http.default.port=2080
mft.log.roll.enable=false
mft.log.level=0
mft.partners.useTNPartners=true
mft.never.ban.list=10.211.46.225,10.211.46.226,10.211.46.227,10.211.46.228,10.200.98.153,72.191.34.179
mft.client.ftp.list.command=MLST
mft.client.outbound.useProxy=true
mft.client.sftp.umask=002
mft.ssh.accept.threads=10
mft.ssh.transfer.threads=10
mft.ssh.connect.threads=10

added on 5/1/2020 post processing

mft.client.sftp.source.permission.retain=true
mft.web.security.httpOnly=true
mft.web.security.sameSite=true
mft.client.connection.pool.waitForConnection.timeout=30
mft.server.http.webdav.disable=true
mft.client.ftp.connection.close.failOnError=false
mft.client.networkDiscovery.timeout=30000
mft.server.crlUrl=
mft.client.ftp.parse.as400.dir.accept=true
mft.server.ftp.passive.external.ip.strict=true
mft.isserver.host=wmdevx.xxxx.com
mft.isserver.port=HTTPS@4448
mft.client.zip.extract.maxFiles=25000
mft.client.zip.extract.maxFileSize=15360

[Syam_Sundar_Vangalapudi]

Hi Surendra,
Are you able to access HTTP 9100 port or the problem is with both HTTP (9100) and HTTPS (9102) ports? Could you please share ActiveTransfer.log file at DEBUG level.

[surendra_Gollapudi (Suren G)]

Hi Syam, I’m not able to access neither ports. Please see attached logs.
ActiveTransfer.log (1.5 MB)

[Syam_Sundar_Vangalapudi]

Hi Surendra, this log is not at DEBUG level. You can set the log level in the file profiles\IS_default\configuration\logging\log4j2.properties for logger.n.level which corresponds to logger name “com.softwareag.mft”. Wait for 5-10 minutes after setting log level to debug, try to access UI and send ActiveTransfer.log file. Could you also share profiles\IS_default\logs\wrapper.log file.

[surendra_Gollapudi (Suren G)]

Hi Syam, Thank you looking into this issue. Please see attached logs files.
ActiveTransfer.log (1.9 MB)
wrapper.log (2.1 MB)

[Syam_Sundar_Vangalapudi]

We did not get much information from the logs. Could you create a ticket to better track this issue?

[engin_arlak (Engin SARLAK)]

I am not sure if it helps but you should be able to login using query parameters like localhost:9102?user={usernamehere}&pass={password}
It has been awhile since the last time I had to connect any server this way. It may be username instead of user and/or password instead of pass. First letter may or may not be capital too. The url will be the same url with your login page.

[surendra_Gollapudi (Suren G)]

Hi Syam, I can see login page now if add login to the url (https://wmde.xxxx.com:9102/mft/#/login) but still not able to login. We have created ticket with SAG. Please see below for error details.

[surendra_Gollapudi (Suren G)]

Hi All, We heard back from SAG. if Task Engine is installed along with ActiveTransfer, ActiveTransfer UI login fails. This was a known issue and SoftwareAG will provide a fix in coming releases. Below is the temporary solution.

1. Go to /Install_Dir/softwareag/profiles/IS_Default/configuration/org.eclipse.equinox.simpleconfigurator/
2. Take a back and update bundle.info by removing below lines and restart IS server

org.glassfish.jersey.containers.jersey-container-servlet-core,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.containers.jersey-container-servlet-core_2.34.0.jar,4,true
org.glassfish.jersey.core.jersey-client,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.core.jersey-client_2.34.0.jar,4,true
org.glassfish.jersey.core.jersey-common,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.core.jersey-common_2.34.0.jar,4,true
org.glassfish.jersey.core.jersey-server,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.core.jersey-server_2.34.0.jar,4,true
org.glassfish.jersey.inject.jersey-hk2,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.inject.jersey-hk2_2.34.0.jar,4,true
org.glassfish.jersey.media.jersey-media-jaxb,2.34.0,…/…/common/runtime/bundles/ext/eclipse/plugins/org.glassfish.jersey.media.jersey-media-jaxb_2.34.0.jar,4,true