What product/components do you use and which version/fix level are you on?
MWS 10.5
Is your question related to the free trial, or to a production (customer) instance?
customer instance
What are you trying to achieve?
Please describe it in detail. Recently the password for service account user which we used to integrate MWS with LDAP has been expired and we got it reset on the application an week after that under “System > Service > Directory > Available Directory Services > LDAP_profile”. Post that MWS is restarted, but we’re still not able to connect to LDAP server
Do you get any error messages? Please provide a full error message screenshot and log file.
netscape.ldap.LDAPException: error result at netscape.ldap.LDAPConnection.checkMsg(LDAPConnection.java:4855) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.simpleBind(LDAPConnection.java:1750) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.authenticate(LDAPConnection.java:1248) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.authenticate(LDAPConnection.java:1197) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.connect(LDAPConnection.java:941) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.connect(LDAPConnection.java:889) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at netscape.ldap.LDAPConnection.connect(LDAPConnection.java:1036) ~[com.netscape.ldap_0.0.0.20120518.jar:?] at com.webmethods.portal.portlet.wm_xt_ldapdirsvc.service.LdapDirServiceHelper.connectToLDAPConnection(LdapDirServiceHelper.java:209) [wm_xt_ldapdirsvc.jar:?] at com.webmethods.portal.portlet.wm_xt_ldapdirsvc.service.LdapDirServiceHelper.access$300(LdapDirServiceHelper.java:47) [wm_xt_ldapdirsvc.jar:?] at com.webmethods.portal.portlet.wm_xt_ldapdirsvc.service.LdapDirServiceHelper$LdapDirServiceChecker.run(LdapDirServiceHelper.java:421) [wm_xt_ldapdirsvc.jar:?]
Have you installed all the latest fixes for the products and systems you are using?
Not recently