Standard Users in AgileApps

There are internal users in AgileApps and these are available for different purposes. These internal users with their unique value IDs are known as Standard Users. You can view the details for these Standard Users using an SQL browser. However, you cannot modify these standard users as they have details which are configured as per customer tenant or AgileApps application. Trying to modify these Standard Users may result in exceptions within the application. 

The following table lists the Value IDs along with usernames which is not accessible to any type of user under any tenant. This is applicable for all the tenants in the AgileApps application. The users listed here are created for a tenant by the system while creating a tenant. Also, the administrator is created by the system. 

Standard Users
Value ID UserName Description User Active? First Name Last Name email
1 self_service_portal Used for customer support login team ID. No   Self Service Portal  
2 Web_site Used for website users ID. No   Web Site  
3 System Used in some auto operations like business schedule rule, schedule report, and so on. Yes   system  
4 Open_ownership Used in record ownership field if a record is created without any assigned user. No Open Ownership  
5 Used for managing tenants. Any tenant capability changes are done by this user. Yes System Admin
7 guestuser Used for a case record owner created by a guest user (Only if case creation by a guest user is enabled. Yes Guest User  
  5c51dd202b464c7abb797e6d6be01a85 (some id different in different tenant) Used for a default team ID (MY TEAM) No   My Team Administrator's email
  688571f4cef645dca7d958714d16665a (some id different in different tenants) Used for a default team ID (Portal Users and Customers) No   Portal Users and Customers

To hide the system created users, use the following filters in the Filter by Field Value section. Replace the username of your administrator in Users-UserName value. It shows all the active users that are not created by the system. However, it will show the administrator created by the system.