There are internal users in AgileApps and these are available for different purposes. These internal users with their unique value IDs are known as Standard Users. You can view the details for these Standard Users using an SQL browser. However, you cannot modify these standard users as they have details which are configured as per customer tenant or AgileApps application. Trying to modify these Standard Users may result in exceptions within the application.
The following table lists the Value IDs along with usernames which is not accessible to any type of user under any tenant. This is applicable for all the tenants in the AgileApps application. The users listed here are created for a tenant by the system while creating a tenant. Also, the administrator is created by the system.
| Value ID | UserName | Description | User Active? | First Name | Last Name | |
|---|---|---|---|---|---|---|
| 1 | self_service_portal | Used for customer support login team ID. | No | Self Service Portal | ||
| 2 | Web_site | Used for website users ID. | No | Web Site | ||
| 3 | System | Used in some auto operations like business schedule rule, schedule report, and so on. | Yes | system | ||
| 4 | Open_ownership | Used in record ownership field if a record is created without any assigned user. | No | Open | Ownership | |
| 5 | customersupport@relationals.com | Used for managing tenants. Any tenant capability changes are done by this user. | Yes | System | Admin | support@rationals.com |
| 7 | guestuser | Used for a case record owner created by a guest user (Only if case creation by a guest user is enabled. | Yes | Guest | User | |
| 5c51dd202b464c7abb797e6d6be01a85 (some id different in different tenant) | Used for a default team ID (MY TEAM) | No | My Team | Administrator's email | ||
| 688571f4cef645dca7d958714d16665a (some id different in different tenants) | Used for a default team ID (Portal Users and Customers) | No | Portal Users and Customers |
To hide the system created users, use the following filters in the Filter by Field Value section. Replace the username of your administrator in Users-UserName value. It shows all the active users that are not created by the system. However, it will show the administrator created by the system.
