Plug-in Manager missing

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1

Natural 9.1.1 HF004 running on Windows 10.

“Plug-in Manager” no longer appears on the Configuration Tools sub-menu. Is there a way to restore the entry without un-installing & re-installing Natural?

Unregistering and re-registering the default plug-ins, followed by a system restart, did not resolve the issue.

2

Hi Ralph,

Did you try using the “Update Manager” to apply more current fixes? I’m not sure about HF004, but my install of v9.1.1 HF006 does include the Plug-in Manager.

Thanks,
Chad.

3

and of course after I sent that first message I remembered this:

Description:
The Plug-in Manager tool is missing on any machine installed with Windows 10 1803 build. Reverting back to Windows 10 1709 build reestablishes the Plug-in Manager.
Resolution:
The installation log file and sysplman_add.reg.txt doesn’t show any problems with the registry keys.

So the recommendation is to do the following workaround:

  1. Terminate all running Natural sessions.

  2. Open a command prompt by starting “C:\Windows\SysWOW64\cmd.exe” with “Run As Administrator”.

(Note 1: It is necessary to start cmd.exe from SysWOW64, because we need a 32bit command prompt.) (Note 2: It is necessary to start it with “Run As Administrator” to allow the change of registry keys.)

  1. Execute the following command in the Command prompt:
    regedit /s “C:\Program Files (x86)\Common Files\Software AG\Natural\V1\fnat\SYSPLMAN\RES\sysplman_del.reg”

  2. Execute the following command in the Command prompt:
    regedit /s “C:\Program Files (x86)\Common Files\Software AG\Natural\V1\fnat\SYSPLMAN\RES\sysplman_add.reg”

  3. Start Natural again.

With these steps the Plugin Manager should be visible.

4

Thanks, Chad.

Months ago we installed Natural on two dozen laptops. This is our first issue with 9.1.1.4. My machine has Win10 build 1802, so I presume that the others have the same (from the same image). As part of the installation we added two homegrown plug-ins, so someone would have noticed if Plug-in Manger was missing at the outset.

My “unregistering and re-registering the default plug-ins” was intended to do what you recommend, but it applies regedit to all 17 SAG-supplied plug-ins, not just Plug-in Manager.

Perhaps I didn’t “run as administrator.” I’ll try the registration process again.