Login Issue in IS 9.7

,
1

Hi WM Users,

We are facing issue in our UAT Integration server version 9.7 where user unable to login to IS via there NT ID
I have verified same by using admin it’s working fine and even i have cross verified in MWS → My webMethods Directory Services → LDAP “XYZ” is enabled and configured properly

Did any face this type of issue?
Can any one provide me resolution/corrective steps to solve this Issue?

IS Error in log show
LDAP Directory [XYZ] Failed LDAP Search for: (&(objectclass=user)(sAMAccountName=xyz123))java.lang.OutOfMemoryError: Failed to create a thread: retVal -1073741830, errno 11

2

Hi Raj,

please check for IS-, MWS- and SCG-Fixes as there might be some issues with the LDAP-Handling.

Is this permanently failing or only some times?

There might be some issues with your search query leading to big results and therefore causing the OutOfMemoryError.

Regards,
Holger

3

Hi Holger,

This is happening in UAT Env,we have applied all latest fixes for IS and MWS

We are not doing a big query in MWS but In this case users are trying to login to IS by using there NT IDs so i check MWS active directory and it’s enable and look good but in MWS logs i didn’t any more info for this issue while in IS logs i find that exception

This is happening some times not much frequently.

Can you share few steps so that i can verify by Env looks good related to this issue?