I am trying to install Mediator on one of our machines and I am getting an error returned which states this…
License Problem
Error:
An internal setup error occurred in BTY_RunInstall
This product requires a minimum version of ‘Base Technology’ (version 4.3.1.5 or greater) which is not available.
Please inform your support representative if the problem remains.
Setup will stop now!
It has installed successfully on our host machine and on one other workstation.
Any help would be deeply appreciated…
Dan Dunford
Hi Dan,
Can you answer the following:
1. What version of Mediator are you trying to install?
2. What is the version of BTY on the CD - look in \windows\bty\readme.txt at the very bottom of the file.
Best regards,
Mike