Important Updates for Software AG Installer and Update Manager

This is to inform you of important changes to the Software AG Installer and Update Manager to ensure all customers can continue to receive essential fixes and updates. We have organized our products into two groups. The upcoming changes will impact customers who meet both of the following conditions:

  1. Licensed products – You have licensed products from both of our product groups:

    • Group A: Adabas & Natural, ARIS, Alfabet, Cumulocity, Apama, and Zementis
    • Group B: webMethods, EntireX, and ApplinX
  2. Installation location – You have installed products from both groups in the same installation directory (for example, webMethods and NaturalONE are installed in the same location).

If you meet both conditions , you will need to adapt your installation process the next time you want to install new products or install fixes for your licensed products. If you only meet one or none of the conditions, you do not need to take any actions.

What you need to do

If your setup involves products from both Group A and Group B installed in the same directory, you must update your installation to continue using the Software AG Installer and Update Manager (SUM) in the event of future updates and fixes.

Please see here for detailed instructions:

Should you need to report any issue or require support, please contact us via phone, at, via, or submit a ticket to your respective Incident Management Portal:

We sincerely apologize for any inconvenience caused and greatly appreciate your patience as we strive to optimize your support experience.

1 Like