Well I would suggest starting from basics:
Are all the daemons running? Under what account did you install the software? What is the ownership and protection mask of the xtsurl.cfg file lurking at the bottom of the /sag/common/xts subdirectory tree? Do you have the XTSDShost and XTSDSport settings correct in /etc/hosts?
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Check these and then lets see.
Kind regards,
Simon