Could not login. [ISS.0084.9001] Invalid credentials

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[//]: # "Comment: After Installation of 10.15, trying to login the IS Page during that time the following error is returning “Could not login. [ISS.0084.9001] Invalid credentials”. Kinldy need your suggestions.

I have chossen default password: manage, if i tried to use same password, unable to login.

Product/components used and version/fix level: Integration Server

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Error messages / full error message screenshot / log file: Could not login. [ISS.0084.9001] Invalid credentials

customer instance

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Installer asks you to type the initial password during installation, webMethods products no longer set manage as default password. So if it doesn’t accept the password you entered during installation, the most likely scenario is you entered the wrong password twice or you don’t remember what you entered. You can reset the Admin password from file system though.
To reset any IS user password follow the steps below.

  1. Make sure the integration server is not running, shut down and wait for it to terminate the process if it is running.
  2. Edit the file in location \IntegrationServer\instances\{{instance name}}\config\users.cnf
  3. Update the password of the user you want to reset to the new or temp value.
  4. Start the integration server.

The password will be encrypted next time you start IS, and it will be overwritten with the existing values that IS has during shut down. That’s why it is important to update it when IS is not running.

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