CCE cache is missing

Hi community,
please i need yr help,

we encounter a problem when we try to visualize our installed componnents in CCE, it was working before, but now it shows Unexpected error processing server response!,

Details:
Problematic reference = Reference[name = GenericCache, interface = com.softwareag.platform.management.client.common.cache.GenericCache, policy = static, cardinality = 1…1, target = null, bind = setCache, unbind = unsetCache]
of service component = com.softwareag.plm.cce.monitoring.LandscapeMonitoringService
component implementation class = com.softwareag.plm.cce.monitoring.LandscapeMonitoringServiceImpl
located in bundle with symbolic name = com.softwareag.plm.cce.monitoring
bundle location = reference:file:…/…/common/runtime/bundles/cce/eclipse/plugins/com.softwareag.plm.cce.monitoring_9.7.0.0002-0276.jar
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: [org.eclipse.equinox.ds:1.4.100.v20130515-2026 (265)] Could not bind a reference of component com.softwareag.plm.cce.monitoring.LandscapeMonitoringService. The reference is: Reference[name = GenericCache, interface = com.softwareag.platform.management.client.common.cache.GenericCache, policy = static, cardinality = 1…1, target = null, bind = setCache, unbind = unsetCache]
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: [org.eclipse.equinox.ds:1.4.100.v20130515-2026 (265)] Could not bind a reference of component com.softwareag.plm.cce.monitoring.LandscapeMonitoringService. The reference is: Reference[name = GenericCache, interface = com.softwareag.platform.management.client.common.cache.GenericCache, policy = static, cardinality = 1…1, target = null, bind = setCache, unbind = unsetCache]
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: [org.eclipse.equinox.ds:1.4.100.v20130515-2026 (265)] [SCR] Exception while activating instance com.softwareag.plm.cce.monitoring.LandscapeMonitoringServiceImpl@b449a1fa of component com.softwareag.plm.cce.monitoring.LandscapeMonitoringService
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: java.lang.reflect.InvocationTargetException: null
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
2016-08-19 09:13:57.928 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: wraps: java.lang.NullPointerException: null
at com.softwareag.plm.cce.monitoring.LandscapeMonitoringPollingManager.configure(LandscapeMonitoringPollingManager.java:78)
at com.softwareag.plm.cce.monitoring.LandscapeMonitoringServiceImpl.activate(LandscapeMonitoringServiceImpl.java:190)
at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.eclipse.equinox.internal.ds.model.ServiceComponent.activate(ServiceComponent.java:235)
at org.eclipse.equinox.internal.ds.model.ServiceComponentProp.activate(ServiceComponentProp.java:146)
at org.eclipse.equinox.internal.ds.model.ServiceComponentProp.build(ServiceComponentProp.java:345)
at org.eclipse.equinox.internal.ds.InstanceProcess.buildComponent(InstanceProcess.java:620)
at org.eclipse.equinox.internal.ds.InstanceProcess.buildComponents(InstanceProcess.java:197)
at org.eclipse.equinox.internal.ds.Resolver.getEligible(Resolver.java:386)
at org.eclipse.equinox.internal.ds.SCRManager.serviceChanged(SCRManager.java:222)
at org.eclipse.osgi.internal.serviceregistry.FilteredServiceListener.serviceChanged(FilteredServiceListener.java:107)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.dispatchEvent(BundleContextImpl.java:861)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEventPrivileged(ServiceRegistry.java:819)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEvent(ServiceRegistry.java:771)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistrationImpl.unregister(ServiceRegistrationImpl.java:225)
at org.eclipse.equinox.internal.ds.InstanceProcess.disposeInstances(InstanceProcess.java:356)
at org.eclipse.equinox.internal.ds.InstanceProcess.disposeInstances(InstanceProcess.java:306)
at org.eclipse.equinox.internal.ds.Resolver.disposeComponentConfigs(Resolver.java:724)
at org.eclipse.equinox.internal.ds.Resolver.disableComponents(Resolver.java:700)
at org.eclipse.equinox.internal.ds.SCRManager.stoppingBundle(SCRManager.java:554)
at org.eclipse.equinox.internal.ds.SCRManager.bundleChanged(SCRManager.java:233)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.dispatchEvent(BundleContextImpl.java:847)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEventPrivileged(Framework.java:1568)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEvent(Framework.java:1504)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEvent(Framework.java:1499)
at org.eclipse.osgi.framework.internal.core.BundleHost.stopWorker(BundleHost.java:506)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.suspend(AbstractBundle.java:566)
at org.eclipse.osgi.framework.internal.core.Framework.suspendBundle(Framework.java:1206)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.decFWSL(StartLevelManager.java:592)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:257)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.shutdown(StartLevelManager.java:215)
at org.eclipse.osgi.framework.internal.core.InternalSystemBundle.suspend(InternalSystemBundle.java:284)
at org.eclipse.osgi.framework.internal.core.Framework.shutdown(Framework.java:692)
at org.eclipse.osgi.framework.internal.core.Framework.close(Framework.java:600)
at org.eclipse.osgi.framework.internal.core.InternalSystemBundle$1.run(InternalSystemBundle.java:261)
at java.lang.Thread.run(Thread.java:795)
2016-08-19 09:13:57.954 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: [org.eclipse.equinox.ds:1.4.100.v20130515-2026 (265)] [SCR] Exception while activating instance com.softwareag.plm.cce.monitoring.LandscapeMonitoringServiceImpl@b449a1fa of component com.softwareag.plm.cce.monitoring.LandscapeMonitoringService
2016-08-19 09:13:57.954 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: java.lang.reflect.InvocationTargetException: null
2016-08-19 09:13:57.954 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
2016-08-19 09:13:57.954 GMT (Osgi ) [Platform.Logger.bundle-log] ERROR: wraps: java.lang.NullPointerException: null
at com.softwareag.plm.cce.monitoring.LandscapeMonitoringPollingManager.configure(LandscapeMonitoringPollingManager.java:78)
at com.softwareag.plm.cce.monitoring.LandscapeMonitoringServiceImpl.activate(LandscapeMonitoringServiceImpl.java:190)
at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.eclipse.equinox.internal.ds.model.ServiceComponent.activate(ServiceComponent.java:235)
at org.eclipse.equinox.internal.ds.model.ServiceComponentProp.activate(ServiceComponentProp.java:146)
at org.eclipse.equinox.internal.ds.model.ServiceComponentProp.build(ServiceComponentProp.java:345)
at org.eclipse.equinox.internal.ds.InstanceProcess.buildComponent(InstanceProcess.java:620)
at org.eclipse.equinox.internal.ds.InstanceProcess.buildComponents(InstanceProcess.java:197)
at org.eclipse.equinox.internal.ds.Resolver.getEligible(Resolver.java:386)
at org.eclipse.equinox.internal.ds.SCRManager.serviceChanged(SCRManager.java:222)
at org.eclipse.osgi.internal.serviceregistry.FilteredServiceListener.serviceChanged(FilteredServiceListener.java:107)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.dispatchEvent(BundleContextImpl.java:861)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEventPrivileged(ServiceRegistry.java:819)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEvent(ServiceRegistry.java:771)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistrationImpl.unregister(ServiceRegistrationImpl.java:225)
at org.eclipse.equinox.internal.ds.InstanceProcess.disposeInstances(InstanceProcess.java:356)
at org.eclipse.equinox.internal.ds.InstanceProcess.disposeInstances(InstanceProcess.java:306)
at org.eclipse.equinox.internal.ds.Resolver.disposeComponentConfigs(Resolver.java:724)
at org.eclipse.equinox.internal.ds.Resolver.disableComponents(Resolver.java:700)
at org.eclipse.equinox.internal.ds.SCRManager.stoppingBundle(SCRManager.java:554)
at org.eclipse.equinox.internal.ds.SCRManager.bundleChanged(SCRManager.java:233)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.dispatchEvent(BundleContextImpl.java:847)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEventPrivileged(Framework.java:1568)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEvent(Framework.java:1504)
at org.eclipse.osgi.framework.internal.core.Framework.publishBundleEvent(Framework.java:1499)
at org.eclipse.osgi.framework.internal.core.BundleHost.stopWorker(BundleHost.java:506)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.suspend(AbstractBundle.java:566)
at org.eclipse.osgi.framework.internal.core.Framework.suspendBundle(Framework.java:1206)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.decFWSL(StartLevelManager.java:592)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:257)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.shutdown(StartLevelManager.java:215)
at org.eclipse.osgi.framework.internal.core.InternalSystemBundle.suspend(InternalSystemBundle.java:284)
at org.eclipse.osgi.framework.internal.core.Framework.shutdown(Framework.java:692)
at org.eclipse.osgi.framework.internal.core.Framework.close(Framework.java:600)
at org.eclipse.osgi.framework.internal.core.InternalSystemBundle$1.run(InternalSystemBundle.java:261)
at java.lang.Thread.run(Thread.java:795)

attached a screenshot of what we get,

we are on webmethods 9.7

Best regards,

Nezha

Hi Nezha,

I cant seem to find the attached screenshot.

You are saying " it was working before", what do you mean exactly by “before”, did something change since then (.e.g install product fixes, migration etc.)?

Do you have latest 9.7. Ccommand Central fixes installed?

Regards,
Svilen

hi Svilen,
thank you for yr reply,

we didn’t do any change :?
below our CCE fixes :
Platform
35) [I] CCE 9.7.0 FIX 2
36) [I] CCE SPM Plugin 9.7.0 FIX 2
37) [I] CCE Shared 9.7.0 FIX 2
38) [I] CCE WebUI 9.7.0 FIX 2
39) [I] SPM 9.7.0 FIX 2
40) [I] SPM Shared 9.7.0 FIX 2
attatched the error,

Regards,
Nezha

Did you try to restart CC?
What does your landscape looks like i.e. one CCE one local SPM?What do you have installed?

If yes and it didn;t work can you please send over all log files under /profiles/CCE/logs and
/profiles/SPM/logs

hi,

yes i tried to restart it but it dosn’t work,
we have one CCE and one SPM ,
please could you give me yr adresse mail because i can’t attatch all logs here,

Regards,

Nezha