Cannot start up MWS

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1

Hi Experts,

We are trying to bring up MWS on our new environment and it doesn’t come up. Here is the error we are seeing. Can you help?

<log4j:event logger="Framework" timestamp="1374763867431" level="FATAL" thread="btpool0-0">^M
<log4j:message><![CDATA[Caught throwable: ]]></log4j:message>^M
<log4j:NDC><![CDATA[ [RID:4]]]></log4j:NDC>^M
<log4j:throwable><![CDATA[java.lang.NullPointerException^M
        at com.webmethods.portal.portlet.wm_xt_authscheme.AuthschemeThing.getAuthChallengeResponse(AuthschemeThing.java:161)^M
        at com.webmethods.portal.framework.dispatch.handlers.system.AuthenticateUser.handle(AuthenticateUser.java:26)^M
        at com.webmethods.portal.framework.dispatch.DispatchManager.handle(DispatchManager.java:450)^M
        at com.webmethods.portal.framework.dispatch.DispatchManager.handleDispatch(DispatchManager.java:381)^M
        at com.webmethods.portal.framework.impl.PortalServlet.service(PortalServlet.java:305)^M
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)^M
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)^M
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)^M
        at com.webmethods.portal.framework.impl.NTLMV1Filter.doFilter(NTLMV1Filter.java:50)^M
        at com.webmethods.portal.framework.impl.NTLMFilter.doFilter(NTLMFilter.java:28)^M
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)^M
        at com.webmethods.caf.faces.servlet.GZIPFilter.doFilter(GZIPFilter.java:43)^M
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)^M
        at com.webmethods.portal.framework.impl.RequestFilter.doFilter(RequestFilter.java:56)^M
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)^M
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)^M
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)^M
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)^M
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)^M
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)^M
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)^M
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)^M
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)^M
        at org.mortbay.jetty.Server.handle(Server.java:326)^M
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542)^M
        at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:923)^M
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:547)^M
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)^M
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404)^M
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)^M
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)^M
]]></log4j:throwable>^M
</log4j:event>^M
2

Just to make sure the MWS systems has all the updates, we applied patches using the Update Manager. We are using Web Methods 8.2

Thanks for any assistance.

3

Hi Krishna Kossery,

Assuming you are getting the screenshot from error.log
Have you check full.log for any hint?