webMethods.io API Gateway not starting after 30 minutes

Product/components used and version/fix level:

webMethods.io API Gateway Free Trial

Detailed explanation of the problem:

Error messages / full error message screenshot / log file:

Question related to a free trial, or to a production (customer) instance?

Good day,

I am having trouble to start up my webMethods.io AI Gateway instance again. Happened a couple of weeks as well.

I’ve been trying several times this week, waiting more than 30min each time, but it just gets stuck on the startup page with the " Your API Gateway tenant is initiating…; Please try to access your instance after 30 minutes."

Can you please assist?

Any idea why this keeps happening?

Kind Regards,
Cobus Boshoff

The issues seems have been resolved and the API Gateway started up again today.

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