Unable to start the Integration Server in webMethods 9.7

Thang_Pham · June 20, 2019, 12:42pm

Hello,

I have installed the full webMethods 9.7 including the fix install and post install.
I am unable to start the Integration Server, it just flashed.
Could anyone help me?

Thank you a lot!
default.log (115 KB)

Yogesh_Bhandari · June 20, 2019, 1:30pm

Hi,

Please check wrapper.log for any error.

Path is /install_directory/profile/IS_nodename/logs

Thanks,
Yogesh

Kalpesh_Shah1 · June 20, 2019, 3:13pm

Apart from what Yogesh mentioned, please check IntegrationServer/instances/default/logs directory. server.log and WMERROR* logs can provide additional information.

Regards,
-Kalpesh.

Thang_Pham · June 21, 2019, 8:11am

Hello Kalpesh Shah and Yogesh Bhandari,
Attachments are wrapper.log and WMERROR*.log, there is no “directory. server.log” as mentioned.
Could you please help me take a look?
Thank you.
wrapper.log (54.4 KB)
WMERROR_20190620_152813.log (7.91 KB)

Yogesh_Bhandari · June 21, 2019, 9:01am

Hi,

Looks like your tc-config.xml file is not valid.

Please fix you tc-config file and try to restart the server.

Thanks,
Yogesh

Thang_Pham · June 21, 2019, 10:05am

Hello Yogesh,

I couldn’t find “tc-config.xml” file.
Is the issue related to database connection?

Thank you.

Thang_Pham · June 21, 2019, 11:14am

Even I try to create another instance, the IS server is still unable to start.

However, both IS and MWS can run properly on a new installation without applying the fix install and fix post install.
Maybe there is something wrong with the fix.

Yogesh_Bhandari · June 21, 2019, 1:14pm

Hello Thang,

Are you using embedded db or external db ? Also can you please perform below steps.

Take backup of platform.log, sag-osgi.log and wrapper log (all files are under /profile/IS_detaful/logs/).
Start IS and share all three latest logs.

Thanks,
Yogesh

Thang_Pham · June 24, 2019, 5:06am

Hi Yogesh,

Sorry for late response. I use external DB (MSSQL).
Attachments are the logs as advised.

Thank you.
wrapper.log (10.4 KB)
sag-osgi.log (11.8 KB)
platform.log (546 Bytes)

Yogesh_Bhandari · June 24, 2019, 6:25am

Hello Thang,

Could you please check if you have installed latest IS core and DC fix?

Also please confirm if you have latest DBC scripts.

Thanks,
Yogesh

Thang_Pham · June 24, 2019, 7:51am

Hello Yogesh,

Sorry, I have no idea about this

Product webMethods Integration Server
Version 9.7.0.0
Updates None
Build Number 361

I attached the list and the fix by update manager.
Please help me check.

Thank you a lot!

install_Fixes.2016.06.13.txt (1.37 KB)