"Too many redirects" error after starting API Gateway at My SAG Cloud trial

[javier.camara]

Hello

When trying to start and access my API Gateway instance at https javibabel.softwareag.cloud/apigateway , I get a “Too many redirects” error from my browser. I can access API Portal, but not API Gateway. I sent an email to APICloud@SoftwareAG.com and CloudFreeTrial@softwareag.com , but posting here also just in case.

The free trial cloud instance was created some days ago. Yesterday I tried to use it, and it was shut dow; I started it, but ran into the “Too many redirects” error. This morning, the same situation happens.

I could try to create another instance with another email, but I guess it is better if somebody can fix that instance. Thanks and best regards

[Prabaa (Prabavathy Arumugam)]

Hi Javier,
Are you still seeing this error? If so can you please share your tenant name?

Regards.

[javier.camara]

Hi Prabaa

Yes, it is still failing. The tenant name is the one I wrote in the post, “javibabel”.

I created another tenant (called “javicamaram”, please not confuse them) that is working.

Thanks and best regards