Timeout problems with scheduler

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1

Hi all,

I work on IS 9.8
I encounter a problem when i tried to run a service automatically with the scheduler.

This service call at some point a connector of a WS.
When i run this service from Software AG Designer (run or debug) i don’t get any error and the service run smoothly.

But when i schedule this service with the scheduler, the scheduler doesn’t wait for the connector to finish its request and continue to progress throught the service.

This cause 2 problems:

  • I get an null response, fault and transportInfo/status = 200, shouldn’t i get a status at 408 (timeout)?
  • Later the connector respond but the response can’t be handle because the scheduler already passed the connector and doesn’t wait for a response.

Isn’t the configuration of the scheduler the same as the designer?

Thanks for the help.

2

Hi Alexandre,

sounds strange.

Is there anything in the logs related to this?

Might be worth to open a Support Incident in Empower to get this clarified.

A workaround night be to publish a document in the scheduled service to trigger a second service which calls the WebService.

Regards,
Holger

3

Hi Holger,

I do have some logs related to this but it isn’t helpfull at all…

The service do the following :

  • checkInputParameters
  • Some stuff to handle incorrect parameters
  • consumerService
  • debugLog to get transportInfo/status
  • Some other stuff related to the response of the consumerService

In the log i have something like that :

  • Logs related to inputsParameters and the logs to handle incorrect parameters
  • The debugLog with the code 200
  • Log of other stuff related to the response of the consumerService
  • Log of the response coming from the consumer Service

The logs aren’t helping at all. Maybe i’m missing something.

Thanks for the help, i will contact the support.