Send a message to Microsoft Teams about the ServiceNow incident update

Summary:

This article describes one business use case integration that will send a message to the Microsoft Teams channel for every record updated in the ServiceNow incident table.

Pre-requisites:

• Active Microsoft Teams and ServiceNow accounts.

• Active webMethods.io Integration tenant.

Contents:

Send a message in the Microsoft Teams channel for every record updated in the ServiceNow Incident table.

Steps:

  1. Login to webMethods.io Integration tenant.

  2. Create a workflow.

  3. Click the Settings .Sync Microsoft Teams to Service Now

  4. Select the ServiceNow trigger from the available list of triggers.

  5. Select and edit the trigger for New Incident: Record Updated in Table .Sync Microsoft Teams to Service Now

  6. Create a Connection for ServiceNow and then select Record Updated in Table as the Select Trigger and the Table Name .

  7. Click Save . Skip testing the trigger and then click Done .Sync Microsoft Teams to Service Now

  8. Drag and drop Microsoft Teams Connector from the app menu, then click the Settings .

  9. Select Send Message action from the available list of actions.

  10. Click the + icon to create a Connection for Microsoft Teams .
    Note: It supports both default and manual authorization. Choose (Or) option to create and configure the account manually. Sync Microsoft Teams to Service Now

  11. Click Next , then, select Teams Id and Channel Id where the message should be sent. Map the ServiceNow incident number or state.
    A sample message could be INC001122 has been updated. Current State: Open .Sync Microsoft Teams to Service Now

  12. Select Next , followed by Done on the next screen.Sync Microsoft Teams to Service Now

  13. Update incident from the incident table in ServiceNow .Sync Microsoft Teams to Service Now

  14. Within 5 minutes the trigger will execute, showing the message below. The same message will be posted to the mentioned Microsoft Teams channel.Sync Microsoft Teams to Service Now