Optimizer server connection error from remote Designer

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1

Hi

I’m facing an error while trying to connect to remote Optimize server.

Connection Failed: java.lang.RuntimeException: javax.naming.NamingException: Internal lookup failed for name=jms/optimize/connection_factory [Root exception is com.pcbsys.nirvana.client.nSessionNotConnectedException: The session is not currently connected to the server. Unable to perform the request]

I can connect to it from local Designer without any issues. I can telnet to UM port 9000 from the Designer machine.

Any help greatly appreciated.

Thank you
Vamsi

2

Hi Vamsi,

please check if you are able to reach the optimize port (or the UM port) from remote machine at all.
you can try with either browser or telnet.

If this can be verified we will need further data:

  • UM-Version with Fix-Level
  • Optimize-Version with Fix-Level
  • Designer-Version(s) with Fix-Level

When the connection factory is being returned, there will be a try to create and connect a connection to Optimize Port.
Therefore the Optimize Ports need to be available for remote Designer as well.

Are there any entries in Designer or UM logs which will help to narrow down at which point the connection fails and why:

  • looking up factory
  • instantiating the factory

Can you check the realm if the objects have been created by Optimize during the first start?

Regards,
Holger

3

Hi Holger,

Thank you for the reply.

I can telnet t0 UM server on port 9000 as well as Optimize server on 12503.

All components are on base version 9.8, no fix pack have been installed.

I could see some connections from Designer box to UM in EnterpriseManager when I clicked “Test Connection”, but it returns the error.

This is the UM log during the test

[Mon Mar 07 22:35:07 SAST 2016],MemoryManager: Called System GC to force memory to be released
[Mon Mar 07 22:35:07 SAST 2016],MemoryManager: Monitor: memory free, Before 889 MB, After 956 MB
[Mon Mar 07 22:35:10 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged In using nsp ( DataStreamListener:true Admin:true OS:Windows 8.1 Version:6.3, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f7fd1d00000000 ID: 10.75.16.31:2315
[Mon Mar 07 22:35:14 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged In using nsp ( DataStreamListener:true Admin:true OS:Windows 8.1 Version:6.3, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f7febc00000000 ID: 10.75.16.31:2321
[Mon Mar 07 22:35:14 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged Out using nsp, Reason : unknown, session established for 38 seconds, Session Id = f7fcb200000000 ID: 10.75.16.31:2292
[Mon Mar 07 22:35:35 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged In using nsp ( DataStreamListener:false Admin:false OS:Windows 8.1 Version:6.3, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f7ff8400000000 ID: 10.75.16.31:2331
[Mon Mar 07 22:35:37 SAST 2016],MemoryManager: Called System GC to force memory to be released
[Mon Mar 07 22:35:37 SAST 2016],MemoryManager: Monitor: memory free, Before 897 MB, After 962 MB
[Mon Mar 07 22:35:40 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged In using nsp ( DataStreamListener:true Admin:true OS:Windows 8.1 Version:6.3, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f8002300000000 ID: 10.75.16.31:2333
[Mon Mar 07 22:35:40 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged Out using nsp, Reason : unknown, session established for 29 seconds, Session Id = f7fd1d00000000 ID: 10.75.16.31:2315
[Mon Mar 07 22:35:53 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged In using nsp ( DataStreamListener:true Admin:true OS:Windows 8.1 Version:6.3, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f8018b00000000 ID: 10.75.16.31:2345
[Mon Mar 07 22:35:53 SAST 2016],UserManager: User tfr-user@10.75.16.31 Logged Out using nsp, Reason : unknown, session established for 38 seconds, Session Id = f7febc00000000 ID: 10.75.16.31:2321
[Mon Mar 07 22:35:56 SAST 2016],UserManager: User l9994987@localhost.za01.t-systems.com Logged In using nsp ( DataStreamListener:true Admin:true OS:Linux Version:3.0.101-65-default, Java 1.8.0_31 Client Build : 9.8.0.0.13321 Build Date : January 30 2015 ) Session Id = f8024a00000000 ID: 127.0.0.1:54329

Can’t see anything in the Optimize and Designer log during that time.

Thank you
Vamsi

4

I am facing this exact issue. Any help will be highly appreciated?

Thanks, Tanveer