What product/components do you use and which version/fix level are you on?
OPCUA device protocol , Cumulocity version 10.6.6
Is your question related to the free trial, or to a production (customer) instance?
Customer tenant
What are you trying to achieve? Please describe it in detail.
I have subscribed the OPCUA gateway service. Setup the OPCUA gateway Agent and configured the OPCUA gateway Server within tenant. All setup if working fine so far.
I have scanned all the namespaces of the OPCUA server. Now I have configured the device protocol with one namespace and enabled it. Now it suppose to create a child device for the OPCUA server and subsequent measurements but it’s not doing anything and I do not see any error in the gateway agent logs as well.
Even if I have configured one data point as measurement in the device protocol, the resource count is showing as 0.
Do you get any error messages? Please provide a full error message screenshot and log file.
no error message in the agent logs
2022-12-13 03:32:55,107 19332325 [pool-327-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:33:55,108 19392326 [pool-328-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:33:55,408 19392626 [pool-328-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:34:55,408 19452626 [pool-329-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:34:55,701 19452919 [pool-329-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:35:55,702 19512920 [pool-330-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:35:55,992 19513210 [pool-330-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:36:55,993 19573211 [pool-331-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:36:56,335 19573553 [pool-331-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:37:56,335 19633553 [pool-332-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:37:56,681 19633899 [pool-332-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:38:56,682 19693900 [pool-333-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:38:56,969 19694187 [pool-333-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:39:56,970 19754188 [pool-334-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:39:57,266 19754484 [pool-334-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:40:57,266 19814484 [pool-335-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:40:57,613 19814831 [pool-335-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:41:57,614 19874832 [pool-336-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:41:57,963 19875181 [pool-336-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:42:57,964 19935182 [pool-337-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:42:58,307 19935525 [pool-337-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
2022-12-13 03:43:58,308 19995526 [pool-338-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Start checking for subscription update on server: 2468032
2022-12-13 03:43:58,652 19995870 [pool-338-thread-1] INFO c.c.o.c.g.s.UpdateServerSubscriptionTask - Finished checking for subscription update on server: 2468032
Have you installed all the latest fixes for the products and systems you are using?
Yes