Hello and Happy New Year!
I don’t know if I’m not typing in the correct keywords or not, but I searched through the forums trying to find on-call advice. We are EAI on-call 24x7 and the ways things are set up right now is that we get paged for every error known to man.
Basically things are set up as such that any sort of error that occurs, whether it’s a database having a connection problem to someone typing the wrong password when trying to access MyWebmethods, automatically generates an error email that hits our blackberry. As you can tell from my explanation, this is very annoying and most times, there are errors that appear that we can do nothing with, but to be constantly paged for minor things is not good.
There has to be a better way and I need your help. Can I get some ideas from you guys out there who are on-support? It is my hope that someone has a better setup than this. How does your work? I’m thinking that perhaps we need to redo our packages and do something in the catch block, so that we can somehow differentiate an urgent error vs a minor error, but I don’t know what.
Again, overall, our setup is that ANY error (whether major or minor) within the IS Admin’s Error Log page automatically generates an error email which is sent to our Blackberry and this happens 24x7. Please help us come up with a better solution.