Not able to login in MWS via Chrome. Only working in Edge and in incognito mode

[Arup_Sarkar]

Not able to login in MWS via Chrome. Only working in Edge and in Cognito mode.

Products/components version:

My webMethods Server (MWS) 10.15 Enterprise version

Problem:

Just installed MWS 10.15. After that not able to login in Chrome. But can login in Edge and in Cognito mode in Chrome. If you see the below logs which I got from full log, sysadmin is getting authenticated but the session is getting destroyed. Is there any configuration or any browser related restriction?

- Trying to authenticate user: sysadmin
2023-06-28 16:17:29 AEST (W.D.C.CDS:INFO) [qtp463673340-89][ [RID:815]] [ [RID:815]] - [002] Authenticating: sysadmin
2023-06-28 16:17:29 AEST (d.s.SystemDirPrincipalProvider:INFO) [qtp463673340-89][ [RID:815]] [ [RID:815]] - Authenticating: sysadmin
2023-06-28 16:17:29 AEST (c.w.p.f.s.h.Validate:INFO) [qtp463673340-89][ [RID:815]] [ [RID:815]] - user Sy*Ad**min authenticated = true**
**2023-**06-28 16:17:29 AEST (c.w.p.f.s.h.Validate:INFO) [qtp463673340-89][ [RID:815]] [ [RID:815]] - Guest Session: InValid, Creating new session: node0h6cq4l58tdk01qzi0hgickw4x17

Customer instance or free trial?

Customer Instance.

[engin_arlak (Engin SARLAK)]

Are you trying to access MWS cluster through a loadbalancer? If so you need to persist sessions on the same server in load balancer settings. It shouldn’t matter the whether using different browser nor using incognito. If you experience a problem accessing to a website through a specific browser it usually means that your cookies on that browser are broken but MWS doesn’t keep session alive for a long time. Clearing the cookies and website cache for MWS can still help you though.

[Arup_Sarkar]

Yes. clearing the cache and cookies is helping. However, I need to do so very frequently.

[engin_arlak (Engin SARLAK)]

That seems to be a browser issue. Unless you access MWS through a loadbalancer like f5 and if other browsers and also other chrome installation on other computers have no issues connecting to MWS you can try resetting your browser. It is in the settings as seen in the picture.