List ACL privileges lost after restart on a specific folder

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1

Hello there,

I came across a very strange issue. Out of the blue I cannot access a specific folder neither in Designer nor in the IS.
I get the Cannot access <service_name> without List ACL privileges.
I tried the default Administrator user but I get the same error.
In the ACL membership for the ACL used for this folder I have the local/Administrators included.
Has anyone ever encountered this issue? If so could you please advise me on what to do?

Thank you and best regards!

2

Hi,

please check your server.log for error messages.

  • Shutdown IS
  • Restore the config files from config/backup to config (esp. those with ‘acl’ in their name)
  • Start IS again

HTH

BTW:
Which version of IS are you using?

Regards,
Holger

3

Hi Holger,

Thank you for you answer. Unfortunaltely I still cannot access the folder. I also checked the server log and could not find anything. Strangely, I have a .dsp which invokes some services within the folder I cannot access and I can use the dsp without any issues. The IS version is 8.2.

Do you have any idea where can I find the ACLs configured for the services withing the folder I cannot access?
I tried to compare the settings on the server where I encounter this issue (dev server) with the ones configured on the prod servers and could not find anyting different.

UPDATE: you can close this topic as I made a huge mistake. Before the restart there was another ACL created by a colleague alongside the one I was using which was very similar as name. I deleted the one created by my colleague but needless to say that I set up the ACL created by my colleague for the folder. I edited the acl files in the config folder and restarted the server. Thank you again for your support!

4

Very glad to hear issue is resolved now and thanks for the update:D

HTH,
RMG