Installed 10.11 API Gateway server, while I am trying to access Gateway UI under Solutions tab getting server is unreachable

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Installed 10.11 API Gateway server, while I am trying to access Gateway UI under Solutions tab getting server is unreachable. Someone can help me here.

Are you using a free trial or a product with a customer license?

Licensed one

What are trying to achieve? Please describe in detail.

Installed 10.11 API Gateway server, while I am trying to access Gateway UI under Solutions tab getting server is unreachable

Do you get any error messages? Please provide a full error message screenshot and log file.

While I am trying to access Gateway UI, getting server is unreachable

Have you installed latest fixes for the products

Yes, installed latest fix

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Hi Sharath,

is there anything in the log files from Gateway Server, which can provide us more details why the Gateway server is unreachable?

Regards,
Holger

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Hi, Please share the detailed server/UI logs here and so team can take a look and advise.

HTH,
RMG

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hey, there, we also got the same problem, and when check with the IS package WmAPIGateway package, we saw it’s partially loaded, the problem is we got error in the package startup service: java.io.IOException: ElasticSearch failed to start at http://nlap054:9240 in configured 300 seconds. anyone has solution?
thanks in advance!

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The answer is on the tin. The elastic search DB has not started and hence API Gateway won’t function.
Are you using the embedded ELK or an external ELK ?
If you have no idea, then I assume it’s the embedded version. In which case you need to check the logs at
<SAG_HOME>/InternalDataStore/logs

ELK is pretty resource hungry, so 9 times out of 10 the reason it won’t start is because lack of memory, threads etc. If running in a Unix environment you will need to bump your ulimit limits.
i.e.

$ echo “sagadmin soft nofile 65536” >> /etc/security/limits.conf
$ echo “sagadmin hard nofile 65536” >> /etc/security/limits.conf
$ echo “sagadmin soft nproc 4096” >> /etc/security/limits.conf
$ echo “sagadmin hard nproc 4096” >> /etc/security/limits.conf

where ‘sagadmin’ is the user id of the account that is running API Gateway, a reboot will be required before changes are effected.

Refer here for details
Prepare for API Gateway and Developer Portal (Linux System)

John.

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thank you very much John, will try that and let you know

1 Like
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Hi shan,

Please let us know if it worked for you.
I am facing a similar issue.
not sure where and how to change the ulimits.

Tahaseen

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Hey Tahaseen, when followed John’s solution, the IOException gone, but we got another issue which is license related, still in contacting Software AG to fix the issue, thanks.

1 Like
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