eService Outage October 30th-31st, 2021 - Incident Management Portal Go-live

Dear Software AG Customers,

As we have informed you by email, Empower Announcement, and TechForum post, eService, our current system for you to report your Software AG Support Incidents, will be replaced during the next weekend, October 30th, 2021 - October 31st, 2021. The service will be updated to the new Incident Management Portal. Due to this change, you may face disruptions in the online service; however, you can contact Support via alternative channels as described below:

• To report Crisis Incidents – please call the support number
• To report Non-Crisis Incidents please email Global Support will respond to non-crisis incidents on the following business-day

If you have any questions or concerns, please feel free to reach out to

Software AG Global Support