Your open Support Incidents will be migrated to our new Incident Management Portal.
Your closed Support Incidents from the past 10 years will be migrated to our new Incident Management Portal.
Can I open a Support Incident by mailing to firstname.lastname@example.org?
No. Incidents must be created online via the Incident Management Portal. Once created, they can be updated via email.
- Search for Early Warnings / Critical Alerts and Fixes via the Empower search.
- Search for KB Articles and your Support Incidents from the Incident Management Portal.
Authorized Technical Contacts (ATCs) and Support Authorizers will be able to access to the new Incident Management Portal via Empower.
Yes. For each application (JSM, Dracoon, and Confluence) there is a Data Processing Agreement in place.
If you are an ADAMOS Partner and you have, previously, opened a Support Case your credentials should have been provided during the go live. If you are not an ADAMOS Partner and you have previously created any Support case using Empower, your credentials to access Empower have not changed and you can use those to login to the Incident Management Portal via Empower or the direct link.
If your case is not any of the previous, please refer to the next question.
You can create a new user account by completing the registration form via https://empower.softwareag.com/register/
Be sure to request Incident Management Portal access in the Desired Access Level field.
You can search for your Incidents from within the Incident Management Portal.
No. We alert you to knew KB articles for your products in the Incident Management Portal.