Error when updating user/changing password

We receive the following error when updating a user/changing their password. How can we troubleshoot this issue?

2016-11-22 09:27:19 AEST (jsf:INFO) [RID:297] - com.webmethods.portlet.mft.utils.MftUIException: 9999:An internal error has occurred while executing the service. Contact your System Administrator.

at com.webmethods.portlet.mft.utils.MftUIException.getNewException(MftUIException.java:42)
at com.webmethods.portlet.mft.utils.MftUIException.getNewException(MftUIException.java:30)
at com.webmethods.caf.wm_mft_user_details.Wm_mft_user_details.handleServiceResponse(Wm_mft_user_details.java:86)
at com.webmethods.caf.wm_mft_user_details.Wm_mft_user_detailsDefaultviewView.handleServiceResponse(Wm_mft_user_detailsDefaultviewView.java:449)
at [b]com.webmethods.caf.wm_mft_user_details.Wm_mft_user_detailsDefaultviewView.doUpdate(Wm_mft_user_detailsDefaultviewView.java:419)

[/b] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.sun.el.parser.AstValue.invoke(AstValue.java:254)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:302)
at com.webmethods.caf.faces.application.CAFMethodExpression.invoke(CAFMethodExpression.java:73)
at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:87)
at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:102)
at javax.faces.component.UICommand.broadcast(UICommand.java:315)
at com.webmethods.caf.faces.component.ViewRoot.broadcastEvents(ViewRoot.java:247)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:1282)
at com.webmethods.caf.faces.component.ViewRoot.processApplication(ViewRoot.java:121)
at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:81)
at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
at com.webmethods.caf.faces.portlet.PortletLifecycle.phase(PortletLifecycle.java:307)
at com.webmethods.caf.faces.portlet.PortletLifecycle.execute(PortletLifecycle.java:187)
at com.webmethods.caf.faces.portlet.FacesPortlet.processAction(FacesPortlet.java:342)
at com.webmethods.portal.framework.portletcontainer.impl.PortletApplicationHandler.process(PortletApplicationHandler.java:585)
at com.webmethods.portal.framework.portletcontainer.servlet.PortletServlet.service(PortletServlet.java:60)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:595)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:191)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:72)
at com.webmethods.portal.framework.portletcontainer.PortletContainer.dispatch(PortletContainer.java:221)
at com.webmethods.portal.framework.portletcontainer.PortletContainer.process(PortletContainer.java:132)
at com.webmethods.portal.framework.portletcontainer.PortletContainer.processPortletAction(PortletContainer.java:110)
at com.webmethods.portal.framework.portlet.beans.rest.RestfulPCAHandler.handle(RestfulPCAHandler.java:201)
at com.webmethods.portal.framework.dispatch.DispatchManager.handle(DispatchManager.java:524)
at com.webmethods.portal.framework.dispatch.DispatchManager.handleDispatch(DispatchManager.java:443)
at com.webmethods.portal.framework.impl.PortalServlet.service(PortalServlet.java:325)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:300)
at com.webmethods.caf.faces.servlet.GZIPFilter.doFilter(GZIPFilter.java:48)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.NTLMV1Filter.doFilter(NTLMV1Filter.java:55)
at com.webmethods.portal.framework.impl.NTLMFilter.doFilter(NTLMFilter.java:26)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.RequestFilter.doFilter(RequestFilter.java:63)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.JsfPartialAjaxRequestFilter.doFilter(JsfPartialAjaxRequestFilter.java:77)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.doFilter(SpnegoFilterWrapper.java:85)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at com.webmethods.portal.webapp.jetty7.MwsServer.handle(MwsServer.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:497)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)

2016-11-22 09:20:00 AEST (jsf:INFO) [RID:184] - com.webmethods.portlet.mft.utils.MftUIException: 9999:An internal error has occurred while executing the service. Contact your System Administrator.

at com.webmethods.portlet.mft.utils.MftUIException.getNewException(MftUIException.java:42)
at com.webmethods.portlet.mft.utils.MftUIException.getNewException(MftUIException.java:30)
at com.webmethods.caf.wm_mft_user_details.Wm_mft_user_details.handleServiceResponse(Wm_mft_user_details.java:86)
at com.webmethods.caf.wm_mft_user_details.Wm_mft_user_detailsDetailsView.handleServiceResponse(Wm_mft_user_detailsDetailsView.java:319)
at [b]com.webmethods.caf.wm_mft_user_details.Wm_mft_user_detailsDetailsView.changePswdAction(Wm_mft_user_detailsDetailsView.java:647)

[/b] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Found a similar issue in Empower, KB Article - 1771635.

Thanks - we are running wM v9.10, though I notice that for the AT documentation it is still 9.8… so perhaps this is a valid patch. How can I verify the version for ActiveTransfer?

If you’re using 9.10, try DC_9.10_DBS_Fix3.

Thanks.