error displayed when try to open envelope in transaction details page

Hi,
We are facing issue in our project in transaction details page.
If user try to open the Envelope, user is getting 9999:wm.tn.portal.queries:getContentPartBytes encountered execution error. Unsupported encoding: “UTF-8”. Error
This issue is coming irrespective of the role of the user.
Thanks,
Debarati

Hi, UTF-8 should be a valid encoding and it must support. Not sure if there is a bug or something. What is your webMethods version?

Hope you have all the updated fix levels. Better to contact the SAG support.

Hi Mahesh,
Thanks for your reply.
We are using Webmethods 9.6 with all the updated fix.

thanks,
Debarati

You can raise a ticket with SAG global support. I see you are from SAG :slight_smile: