Error accessing UI page after installing New Command Central 9.8

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1

Hi All,
I installed Command Central 9.8 and started by running “startup.sh” in “under profiles/CCE/bin”.
But when I access the page using the http://host:8090/ it is throwing below error.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: javax.servlet.ServletException: Servlet.init() for servlet Redirect threw exception
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:549)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:455)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

root cause

javax.servlet.ServletException: Servlet.init() for servlet Redirect threw exception
org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:750)
org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:720)
org.apache.jsp.index_jsp._jspService(index_jsp.java:63)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

root cause

java.lang.NullPointerException
java.util.Locale.(Locale.java:648)
java.util.Locale.(Locale.java:677)
com.softwareag.platform.web.ContextRedirectorController.init(ContextRedirectorController.java:167)
org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:750)
org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:720)
org.apache.jsp.index_jsp._jspService(index_jsp.java:63)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

note The full stack trace of the root cause is available in the logs.

2

This looks like a locale related problem in the root context redirector. Open support ticket for this.

To workaround the issue please navigate to CC Web UI url directly at http://host:8090/cce/web