email port is not enabling after restart

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1

Hi All,

I am facing issue while enabling the email port after restart the IS.

below is the error.

Failed to start EmailListener:imap:aaa@server.bbb.com:1111:[ISS.0070.9003] Enable Failed : Could not log into account aaa@server.bbb.com

i have telnet the server, it was successfully connecting.

i am able to login the mail also.

Please help on this.

2

Santosh – It might be issue in your configuration. Share the details what you have passed.

Thanks,

3

Hi Santosh,

There are different factors that can cause such an error. So please share with us the configuration for your e-mail port.

Also let me know whether your IMAP e-mail port is configured to receive requests from an e-mail server that uses NTLM for authentication?

One more thing is to check mail.jar file which is located in <IS_DIR>/lib/jars directory.

You can also go to Settings > Extended > Show and Hide Keys and add watt.config.systemProperties and set the value to true. This helps you debug IMAP port issues on server.

Regards,
Roham Zaferanlo

4

There are different factors that can cause such an error. So please share with us the configuration for your e-mail port.

Also let me know whether your IMAP e-mail port is configured to receive requests from an e-mail server that uses NTLM for authentication?

One more thing is to check mail.jar file which is located in <IS_DIR>/lib/jars directory.

Hi Roham,

where can i see the settings for wwather IMAP email port is configured to receive request form an email server that use NTLM authentication?

and dont see this mail.jar file in <IS_DIR>/lib/jars directory

5

Hi Roham,

where can i see the settings for wwather IMAP email port is configured to receive request form an email server that use NTLM authentication?

and dont see this mail.jar file in <IS_DIR>/lib/jars directory

6

Satish,

mail.jar you can find it in this folder path:

IS_Home/common/lib/ext

HTH,
RMG

7

Hi Santosh,

Try finding it by opening server.bat or server.sh located under <IS_DIR>/bin (directory depends on your wM version) and then search for JAVA_OPTS line and check if you can find the property “-Dmail.imap.auth.ntlm.disable=” and check if it’s true or false.

You can also refer to the document below if you need more information for activating and deactivating NTLM. (This is a link to wM v9.6, this setting is the same for all version above 9.0 as far as I know)
[url]http://techcommunity.softwareag.com/ecosystem/documentation/webmethods/wmsuites/wmsuite9-6/Integration_Server/9-6_Integration_Server_Administrators_Guide.pdf[/url] Pages 897-899

Regards,
Roham Zaferanlo