"Connecting to Server 'has encountered a problem ERROR

soumya_pillai · March 7, 2017, 12:54pm

Hi Team,

I am unable to connect to the integration server. Please find the screenshot. Could you please help me asap.

Thanks & Regards,
Soumya

Yogesh_Bhandari · March 7, 2017, 12:59pm

Hi Soumya,

Error message is showing invalid credential. So you need to check if you are entering correct credential or not.

soumya_pillai · March 7, 2017, 1:06pm

Hi Yogesh,

Thanks for the immediate response.

I gave the following credentials for the connection:

username:Administrator
password: manage

I had installed the software yesterday. I was able to connect to the server yesterday.

soumya_pillai · March 7, 2017, 1:12pm

Please help!!

Yogesh_Bhandari · March 7, 2017, 1:12pm

Hi Soumya,

Are you able to access IS Admin page ?from browser.

Can you please restart your server and attach the server.log here ?

soumya_pillai · March 7, 2017, 1:15pm

Hi Yogesh,

I am very new to webMethods.

Could you please tell how to access IS Admin page.

soumya_pillai · March 7, 2017, 1:25pm

Hi Yogesh,

Is this the correct file which you wanted.
server.log (87.4 KB)

soumya_pillai · March 7, 2017, 1:29pm

Hi Yogesh,

I am able to access http://localhost:5555.

soumya_pillai · March 7, 2017, 1:33pm

Hi Yogesh,

I am able to access localhost:5555. Please find the attachment.

soumya_pillai · March 7, 2017, 1:47pm

Kindly Please help.

Holger_von_Thomsen · March 7, 2017, 2:16pm

Hi Soumya,

from the server.log provided I can see that you do not have the WmTomcat package enabled.

Can you try to use the physical address instead of localhost?

Regards,
Holger

soumya_pillai · March 7, 2017, 2:31pm

Hi Holger,

Thanks for the response!

Could you please tell what physical address should I enter.

Regards,
Soumya

soumya_pillai · March 7, 2017, 2:33pm

Is it 127.0.0.1 ?

soumya_pillai · March 7, 2017, 2:38pm

Hi,

Could you please tell the location of the eclipse log.

Holger_von_Thomsen · March 7, 2017, 3:17pm

Hi Soumya,

can you try administrator with lowercase?

Regarding the IP:
I meant the real IP of the PC (you can find it in command window by typing “ipconfig -a”).

Regards,
Holger

Yogesh_Bhandari · March 7, 2017, 3:18pm

Hi Soumya,

It is weird that you are able to access Admin page but not designer.

Can you please double check if you are passing correct password or not.

Yogesh_Bhandari · March 7, 2017, 3:21pm

Also attach designer log here which can be found under C:/SoftwareAg/Desinger/eclipse

soumya_pillai · March 7, 2017, 4:17pm

Hi ,
The server got somehow connected now. But I feel once I disconnectd ,I will face the same situation.

Mahesh_K_Sreenivas · March 7, 2017, 4:38pm

If you are sure that you are passing the correct credentials to connect to designer, then the issue might be with network or proxy, check the network connections on SAG designer if you face the issue again.

Gerardo_Lisboa · March 8, 2017, 10:23am

Hi,

The Designer is telling you it did reach the server but the user/pwd was not correct.

On the web admin, in Logs->Server you should see an authentication error now.

To be sure, just delete the User and Password content from the form and write it again.

Sometimes it is just an error with a space or a caps.

Best Regards,