Centrasite 3.1 Installation Problem

Hi,
I am not sure if it is the correct forum index but I could not find a CentraSite related forum.

Our problem is the installation of CentraSite 3.1 after uninstalling CentraSite 2.2. Even after cleaning the Windows XP registry we are having the below problems:

When starting the installation, it gives 4 times the below error:

/////////////////////////////
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 9/5/2007
Time: 10:15:57 AM
User: TAT6088CNB\k2kuser
Computer: TAT6088CNB
Description:
Product: CentraSite 3.1 – Internal Error 2721. SAG_CheckOpenPort

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 43 31 37 35 32 30 37 {C175207
0008: 32 2d 34 41 45 32 2d 34 2-4AE2-4
0010: 43 38 36 2d 41 35 42 42 C86-A5BB
0018: 2d 42 41 36 38 46 43 43 -BA68FCC
0020: 35 36 30 45 31 7d 560E1}
/////////////////////////////////////////////////////

Then after"Common Java Package" is sucessfully installed, the “Common tomcat” installation starts but it gives the below error output and cancels the installation:

/////////////////////////////////////////////////////
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11920
Date: 9/5/2007
Time: 10:18:54 AM
User: TAT6088CNB\k2kuser
Computer: TAT6088CNB
Description:
Product: Software AG Common Tomcat Package – Error 1920.Service Software AG Common Tomcat (SAGCTP55) failed to start. Verify that you have sufficient privileges to start system services.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 44 32 39 38 38 38 34 {D298884
0008: 35 2d 39 36 37 36 2d 34 5-9676-4
0010: 38 41 36 2d 42 36 32 39 8A6-B629
0018: 2d 46 31 44 39 36 36 45 -F1D966E
0020: 31 46 38 30 39 7d 1F809}
/////////////////////////////////////////////////////////

If anyone had a similar problem, what do you suggest…

Thank you very much…

Efe Akman

Hi,
just as a quick response… are you using a user with admin rights for the installation?

regards,
Javier

Yes we are using a user with admin rigths.
In fact we have installed CentraSite 3.1, but it did not work properly with Service Orchestrator. Therefore we uninstalled all SOftware AG products and tried to reinstall CEntraSite 3.1 and other products.
At that point CEntraSite 3.1 gave the problems that I have mentioned in the previous message.

Thank you very much…

Efe

hi Efe,

Please try to install the System Management Hub (ARG) ‘manually’ first, then continue with the CentraSite installation (INM) and after that Service Orchestrator.
If this fails, please report this issue to ServLine24.

Hope this helps,
Javier