Business console not opening

Hi Experts,

I am trying to open business console using the url http://localhost:8585/business.console in my client environment and its showing some wierd text like {{sharedService.getCustomUserPreference(‘customHeaderTitle’)}} and nothing else displayed.

Upon looking into the MWS log, there is an error saying
Failed to evaluate binding expression: “{IndexView.notificationInterval}”
javax.el.PropertyNotFoundException: The class ‘caf.war.wm_socialbpm_core.IndexView’ does not have the property ‘notificationInterval’

Everytime when i try to access the business console, the above error is logged into mws server log and Business Console UI is not shown.

I have seen some past support incidents in SAG and it seems some people had this issue and the recommendation was to install below 2 fixes.
SBP_9.12_Portal_Fix10
SBP_9.12_Runtime_Fix10

I have installed both, but still the same issue exists.

Could anyone point out what else I have to do in order to resolve this issue.

Current version of MWS and BusinessConsole is 9.12

Thank you!

Hi Irfan,

Please provide the logs from your browser.

Regards,
Vishwanath G T.

Hi Vishvanath,

Thanks for responding. Please find the below log which is logged in _full.log and _problems.log file of MWS installation.

Note that on browser there is nothing displayed, its a blank page with a text written in the title as "{{sharedService.getCustomUserPreference(‘customHeaderTitle’)}}’

2018-05-16 16:35:59 AST (/socialBPM:WARN) [qtp1543461883-533] [RID:797] - Failed to evaluate binding expression: “#{IndexView.notificationInterval}”
javax.el.PropertyNotFoundException: The class ‘caf.war.wm_socialbpm_core.IndexView’ does not have the property ‘notificationInterval’.
at javax.el.BeanELResolver.getBeanProperty(BeanELResolver.java:722)
at javax.el.BeanELResolver.getValue(BeanELResolver.java:351)
at com.sun.faces.el.DemuxCompositeELResolver._getValue(DemuxCompositeELResolver.java:176)
at com.sun.faces.el.DemuxCompositeELResolver.getValue(DemuxCompositeELResolver.java:203)
at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
at com.sun.el.parser.AstValue.getValue(AstValue.java:183)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:224)
at com.webmethods.caf.faces.application.CAFValueExpression.getValue(CAFValueExpression.java:144)
at com.sun.faces.facelets.el.ELText$ELTextVariable.writeText(ELText.java:238)
at com.sun.faces.facelets.el.ELText$ELTextComposite.writeText(ELText.java:154)
at com.sun.faces.facelets.compiler.TextInstruction.write(TextInstruction.java:85)
at com.sun.faces.facelets.compiler.UIInstructions.encodeBegin(UIInstructions.java:82)
at com.sun.faces.facelets.compiler.UILeaf.encodeAll(UILeaf.java:183)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:1859)
at com.sun.faces.application.view.FaceletViewHandlingStrategy.renderView(FaceletViewHandlingStrategy.java:456)
at com.sun.faces.application.view.MultiViewHandler.renderView(MultiViewHandler.java:133)
at javax.faces.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:337)
at javax.faces.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:337)
at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:120)
at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:219)
at com.webmethods.caf.faces.servlet.CAFFacesServlet.service(CAFFacesServlet.java:169)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:595)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:191)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:72)
at com.webmethods.portal.framework.presentation.renderers.DefaultRenderer.render(DefaultRenderer.java:333)
at com.webmethods.portal.framework.presentation.PresentationManager.handlePres(PresentationManager.java:444)
at com.webmethods.portal.framework.dispatch.DispatchManager.pres(DispatchManager.java:721)
at com.webmethods.portal.framework.dispatch.DispatchManager.handle(DispatchManager.java:551)
at com.webmethods.portal.framework.dispatch.DispatchManager.handleDispatch(DispatchManager.java:448)
at com.webmethods.portal.framework.impl.PortalServlet.service(PortalServlet.java:329)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:364)
at com.webmethods.caf.faces.servlet.GZIPFilter.doFilter(GZIPFilter.java:48)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.NTLMV1Filter.doFilter(NTLMV1Filter.java:55)
at com.webmethods.portal.framework.impl.NTLMFilter.doFilter(NTLMFilter.java:26)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.RequestFilter.doFilter(RequestFilter.java:63)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.JsfPartialAjaxRequestFilter.doFilter(JsfPartialAjaxRequestFilter.java:77)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.doFilter(SpnegoFilterWrapper.java:72)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at com.webmethods.portal.webapp.jetty7.MwsServer.handle(MwsServer.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:497)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)
2018-05-16 16:35:59 AST (jsf:INFO) [qtp1543461883-533] [RID:797] - Failed to evaluate binding expression: “#{IndexView.notificationInterval}”
2018-05-16 16:35:59 AST (jsf:INFO) [qtp1543461883-533] [RID:797] - javax.el.PropertyNotFoundException: The class ‘caf.war.wm_socialbpm_core.IndexView’ does not have the property ‘notificationInterval’.
at javax.el.BeanELResolver.getBeanProperty(BeanELResolver.java:722)
at javax.el.BeanELResolver.getValue(BeanELResolver.java:351)
at com.sun.faces.el.DemuxCompositeELResolver._getValue(DemuxCompositeELResolver.java:176)
at com.sun.faces.el.DemuxCompositeELResolver.getValue(DemuxCompositeELResolver.java:203)
at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
at com.sun.el.parser.AstValue.getValue(AstValue.java:183)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:224)
at com.webmethods.caf.faces.application.CAFValueExpression.getValue(CAFValueExpression.java:144)
at com.sun.faces.facelets.el.ELText$ELTextVariable.writeText(ELText.java:238)
at com.sun.faces.facelets.el.ELText$ELTextComposite.writeText(ELText.java:154)
at com.sun.faces.facelets.compiler.TextInstruction.write(TextInstruction.java:85)
at com.sun.faces.facelets.compiler.UIInstructions.encodeBegin(UIInstructions.java:82)
at com.sun.faces.facelets.compiler.UILeaf.encodeAll(UILeaf.java:183)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:1859)
at com.sun.faces.application.view.FaceletViewHandlingStrategy.renderView(FaceletViewHandlingStrategy.java:456)
at com.sun.faces.application.view.MultiViewHandler.renderView(MultiViewHandler.java:133)
at javax.faces.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:337)
at javax.faces.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:337)
at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:120)
at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:219)
at com.webmethods.caf.faces.servlet.CAFFacesServlet.service(CAFFacesServlet.java:169)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:595)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:191)
at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:72)
at com.webmethods.portal.framework.presentation.renderers.DefaultRenderer.render(DefaultRenderer.java:333)
at com.webmethods.portal.framework.presentation.PresentationManager.handlePres(PresentationManager.java:444)
at com.webmethods.portal.framework.dispatch.DispatchManager.pres(DispatchManager.java:721)
at com.webmethods.portal.framework.dispatch.DispatchManager.handle(DispatchManager.java:551)
at com.webmethods.portal.framework.dispatch.DispatchManager.handleDispatch(DispatchManager.java:448)
at com.webmethods.portal.framework.impl.PortalServlet.service(PortalServlet.java:329)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:364)
at com.webmethods.caf.faces.servlet.GZIPFilter.doFilter(GZIPFilter.java:48)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.NTLMV1Filter.doFilter(NTLMV1Filter.java:55)
at com.webmethods.portal.framework.impl.NTLMFilter.doFilter(NTLMFilter.java:26)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.RequestFilter.doFilter(RequestFilter.java:63)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.JsfPartialAjaxRequestFilter.doFilter(JsfPartialAjaxRequestFilter.java:77)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.doFilter(SpnegoFilterWrapper.java:72)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at com.webmethods.portal.webapp.jetty7.MwsServer.handle(MwsServer.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:497)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)

2018-05-16 16:35:59 AST (jsf:INFO) [qtp1543461883-533] [RID:797] - Failed to evaluate binding expression: “#{IndexView.notificationInterval}”: Failed to evaluate binding expression: “#{IndexView.notificationInterval}”

Hi Irfan,

The MWS server log file do not contain any information related to UI problem.

So provide me the browser console log. Steps are as follows.

open your Chrom browser → Press F12 (It will open developer tool) → Go to console tab in developer tool → set log level to default → type the business console URL in browser → Provide user name and password in login page.

Later you can right click and click save button to save the log file and provide me the same.

Please find attached screen shot for more information.

Regards,
Vishwanath G T.

Hi Vishwanath,

The server in which I am getting that error is client server and I cannot copy any files outside that system at this moment.

But when enabling the error console in Mozilla Firefox i see the below error.

Error: Error: [$injector:modulerr] Failed to instantiate module SocialBPM due to:
[$injector:modulerr] Filed to instantiate module wmBCGadgets due to:
[$injector:modulerr] Failed to instantiate module oc.lazyLoad due to:
[$injector:nomod] Module ‘gridstack-angular’ is not available! You either misspelled the module name or forgot to load it. If registering a module ensure that you specify the dependencies as the second argument.
http://errors.angularjs.org/1.4.8/$injector/nomod?p0=gridstack-angular

After the above statements, there is a big error stack.

Could you please look into the above error as well as the error which I have mentioned in previous reply and tell if that can hint something for a resolution?

Thanks for your time.

Hi Irfan,

I think we might need to track this formally, Can you please raise an SI with SoftwareAG Support, so that they can arrange for a call and we can take this further.

Thanks & Regards

Vinay