My company has a question about sharing licenses across two companies that were joined in a merger. We first submitted the question to our account manager on November 2, 2012, and it has not been addressed. After calling our account manager last Tuesday, I was promised a call back, and have been following up every day since, without an answer.
As you can imagine, the answer to this question makes the difference of hundreds of thousands of dollars to our company, and at this point it’s affecting the budgeting process for a major project.
To whom can I escalate license questions when the normal support or account management channels are ineffective?