View Document in Transaction analysis in 8.2 sp2 is not working

Sunil_Bulla · January 25, 2012, 11:09pm

We moved to linux environment.View document in transaction analysis is not working.Usually a window with details pop’s up When we double click a particular transaction in TN .This is not happening in 8.2 TN.Please advise.Thank you in advance.

Thanks,
developer

gupta_r.17495 · January 25, 2012, 11:30pm

Are you seeing any errors in the IS logs or it’s just not pops up/not showing details via TN console8.2 (deprecated)?

Also have you ever tried via MWS portal–>Monitoring–>B2B—>Transactions page?

HTH,
RMG

Sunil_Bulla · January 25, 2012, 11:44pm

Thanks for the quick response RMG.No errors in the Logs.MWS is not configured.thank you

gupta_r.17495 · January 25, 2012, 11:46pm

In that case please open a ticket with SAG support…I would say future going to be via MWS and try this setup also:

Sunil_Bulla · January 25, 2012, 11:53pm

by the way we are in 64bit

gupta_r.17495 · January 26, 2012, 12:22am

I have similar setup as you and was able to view/edit in TNC transaction analysis and MWS 8.2 page both:

Not sure what is going on with your install/TNC:

HTH,
RMG