View Document in Transaction analysis in 8.2 sp2 is not working

We moved to linux environment.View document in transaction analysis is not working.Usually a window with details pop’s up When we double click a particular transaction in TN .This is not happening in 8.2 TN.Please advise.Thank you in advance.

Thanks,
developer

Are you seeing any errors in the IS logs or it’s just not pops up/not showing details via TN console8.2 (deprecated)?

Also have you ever tried via MWS portal–>Monitoring–>B2B—>Transactions page?

HTH,
RMG

HTH,
RMG

Thanks for the quick response RMG.No errors in the Logs.MWS is not configured.thank you

In that case please open a ticket with SAG support…I would say future going to be via MWS and try this setup also:

by the way we are in 64bit

I have similar setup as you and was able to view/edit in TNC transaction analysis and MWS 8.2 page both:

Not sure what is going on with your install/TNC:

HTH,
RMG