Unable to send email using Action=Alert e-mail (processing rule)

, ,
1

I have created a processing rule to send out alerts using Action=Alert e-mail but I see the following errors when Routing=Trace:

368]2012-01-20 07:30:03 EST [TNS.0005.4032T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: failed on UserStatus
[367]2012-01-20 07:30:03 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on TypeID
[366]2012-01-20 07:30:03 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on ReceiverID
[365]2012-01-20 07:30:03 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on Errors
[364]2012-01-20 07:30:03 EST [TNS.0005.4042D] Checking processing rule Processing Rule to alert for User Status=ProcessMDNMsg:ERROR

I also tried with Extended Criterion and got the following:

577]2012-01-20 07:47:36 EST [TNS.0005.4081T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: failed on EDIINT MDN Disposition CONTAINS processed/Error
[576]2012-01-20 07:47:36 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on UserStatus
[575]2012-01-20 07:47:36 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on TypeID
[574]2012-01-20 07:47:36 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on ReceiverID
[573]2012-01-20 07:47:36 EST [TNS.0005.4016T] Processing Rule to alert for User Status=ProcessMDNMsg:ERROR: passed on Errors
[572]2012-01-20 07:47:36 EST [TNS.0005.4042D] Checking processing rule Processing Rule to alert for User Status=ProcessMDNMsg:ERROR

2

I got it using ProcessMDNMsg instead of ProcessMDNMsg:ERROR bcos the bizdoc stores it as the former.

3

I believe you should not edit/change standard EDIINT rules and ofcourse you can create a custom rule that invokes a custom service routine which queries TN (query services or via TN SQL) for any EDIINT errors checking the particular user statues and alert it…HTH,RMG