Unable to get property 'length' of undefined or null reference

1

Hi.

I am investigating the operation of “Pending Approvals” at Centrasite
after a user request to get API Access token.

When I click the “Pending Approvals” at Centrasite (attached file),
the following error is shown.

(TypeError) description: Unable to get property ‘length’ of undefined or null reference number: -2146823281: Unable to get property ‘length’ of undefined or null reference

I already checked KB#1763140 & #1764656 but I could not resolved.

If you know anything to resolve, please sincerely tell.

Best regards,
Shotat

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2

Hi Shotat,

Can you restart the CAST component and then verify the pending approval details from CentraSite Business UI

You did not mention that which version of CentraSite server.

Thanks & Regards,
Jeevan

3

Jeevan-san,

Thanks for the reply very much.

Can you restart the CAST component and then verify the pending approval
details from CentraSite Business UI

Today, I restarted all the related services of CentraSite, API-Portal & IS, etc.
as this attached screen shot. However, I still got the same error.

Please sincerely tell me about “the CAST component” in detail.
How can I restart the CAST component?

You did not mention that which version of CentraSite server.

I’m using the version of 9.10.

Best regards,
Shotat
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