Unable to Connect Servicenow from webMethods Integration Cloud.

Hi,
I want to publish data from Cumulocity -->webMethods Cloud–>Servicenow. I have used the predefined recepies

I am unable to connect service now . I have even created new user will all the required access for the new user in service now.

I am getting below error
{
“error”: {
“detail”: “Required to provide Auth information”,
“message”: “User Not Authenticated”
},
“status”: “failure”
}

Even trying with Zendesk it says cloud streaming error.

Hi Deep,

Can you try by creating the Associated Execute Access Control List also for that user.

Thanks
Nanthini

Hi,

I think the error was from ServiceNow itself, maybe due to missing configuration or misconfiguration of the user ACL on SN side.

Can you check if this helps?
https://hi.service-now.com/kb_view.do?sysparm_article=KB0719167

Regards,
Mike.