Hi Forum Members,
We are facing issue in MWS in prod region WM 9.7 version where users are able to login MWS but they are not able to view services/transactions and even not to do resubmit a failed transaction BUT with user Administrator are working good.
I have checked SAML URL is configured and working good, where as central user management is configured and in JDBC pool MWS DB for central user is connected fine even have checked Directory Structure is enable and configured properly where as have check system setting and task engine are connected and working good.
Even disabled and enabled Directory Structure ans restarted IS + MWS but still not luck
Any quick help
Find the exception for your reference
2015-10-30 13:51:04 CDT [ISS.0053.0002C] Access denied for user cn=abc,ou=domain users,ou=security,dc=externaldirName,dc=companyname,dc=com on port portname → ‘soap/rpc’ from IP address.
2015-10-30 13:51:04 CDT [ISS.0012.0011W] Resolution of SAML artifact “AAFtd3MgICAgICAgICAgICAgICAgIDAxNjY0OTg5ODU3NDYxMzcyMDIz” failed with exception: org.opensaml.SAMLException: com.webmethods.portal.PortalException: [POP.012.0002.wm_xt_samlsecurityservice] The SAML artifact is invalid or has expired…
2015-10-30 13:51:04 CDT [ISS.0012.0012W] Authentication of user “SAMLart” failed with exception: Login Failure: all modules ignored.
2015-10-30 13:51:10 CDT [ISS.0053.0002C] Access denied for user SAMLart on port portname → ‘soap/rpc’ from IP address.
2015-10-30 13:51:11 CDT [ISS.0012.0022C] Access Denied. Authentication resolved to user “cn=userid,ou=domain users,ou=security,dc=externaldirName,dc=companyname,dc=com”. User is not defined in any of the available user stores