“Realm is currently not reachable” repeats in log after upgrading

Felix_zhao · January 13, 2017, 3:48pm

Hi experts,
I’m facing a problem, when I start up IS or MWS, “Realm is currently not reachable” always repeats in log screen, I have installed all fix of 9.8 version.

IS log:
jvm 1 | [Fri Jan 13 21:39:01 CST 2017],Failed to connect to Realm on attempt
1 - nSessionAttributes:conns=1/[nsp://localhost:9000/] - com.pcbsys.nirvana.clie
nt.nRealmUnreachableException: Realm is currently not reachable:com.pcbsys.found
ation.base.fException: Retry count=1 exceeded attempting to connect to host - [n
sp://localhost:9000/]

MWS log:
jvm 2 | [Fri Jan 13 22:44:48 CST 2017],Session 162 has been created with URL
list: nSessionAttributes:conns=1/[nsp://localhost:9000/]
jvm 2 | [Fri Jan 13 22:44:50 CST 2017],Failed to connect to Realm on attempt
1 - nSessionAttributes:conns=1/[nsp://localhost:9000/] - com.pcbsys.nirvana.clie
nt.nRealmUnreachableException: Realm is currently not reachable:com.pcbsys.found
ation.base.fException: Retry count=1 exceeded attempting to connect to host - [n
sp://localhost:9000/]

the version of webMethods is 9.8, and I have installed all fix of this version.
thanks in advance.

Mahesh_K_Sreenivas · January 14, 2017, 9:57am

When you start IS it tries to connect to UM server, check if you UM server running on nsp://localhost:9000/] is up and running.

If it is running on a different IP and port you must change it on IS>> Messaging.

Felix_zhao · January 14, 2017, 2:37pm

hi,
how to check the UM server is running?or how to start the UM server?does it start up automatically with windows?

Bari_Khan · January 14, 2017, 3:23pm

Hi,

You can check entries in run => services.msc.
If it is running you will see it with that status.

Try running nserver manually that will prompt UM startup log. And you will see when it is up and running.

Felix_zhao · January 14, 2017, 3:38pm

Hi Bari,
these are all services about Software AG, are they OK?
they are all running.

Bari_Khan · January 14, 2017, 3:44pm

Hi

Yes these are SAG services but non states UM.
You can try running the service manually from file system.

Felix_zhao · January 14, 2017, 3:51pm

hi bari,
thanks for your reply, I am a newbie for webMethods, and could you tell me how to run the um server, or how to stop IS to connect the um server, actually, I dont use um.
thanks a lot.

Mahesh_K_Sreenivas · January 14, 2017, 8:41pm

If you are not using you may disable the UM connection on IS so that the error does not show up on IS repeatedly.

Felix_zhao · January 15, 2017, 2:32pm

Hi M@he$h,
I’m sorry for my late response, in Settings > Messaging > webMethods Messaging Settings, the UM server ‘Enabled’ is ‘No’ by default. I never changed it, It’s weird. the um server is inactive, but IS and MWS always try to connect to umserver.

Felix_zhao · January 15, 2017, 2:51pm

Hi,
even though I delete the config of UM in Message Config, IS and MWS still try connecting to the um server.

jvm 1 | [Sun Jan 15 21:47:42 CST 2017],Session 8 has been created with URL li
st: nSessionAttributes:conns=1/[nsp://localhost:9000/]
jvm 1 | [Sun Jan 15 21:47:42 CST 2017],Failed to connect to Realm on attempt
1 - nSessionAttributes:conns=1/[nsp://localhost:9000/] - com.pcbsys.nirvana.clie
nt.nRealmUnreachableException: Realm is currently not reachable:com.pcbsys.found
ation.base.fException: Retry count=1 exceeded attempting to connect to host - [n
sp://localhost:9000/]

Felix_zhao · January 15, 2017, 3:03pm

[327]2017-01-15 21:48:23 CST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.ServiceException: java.lang.RuntimeException: java.lang.RuntimeException: javax.naming.CommunicationException: JNDI setup failed on RNAME=nsp://localhost:9000 [Root exception is com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:Realm was still unreachable after max retry count - nSessionAttributes:conns=1/[nsp://localhost:9000/]]
[326]
[325] … 42 more
[324] at com.pcbsys.nirvana.client.nSession.actualInit(nSession.java:6221)
[323] at com.pcbsys.nirvana.client.nSession.connect(nSession.java:7338)
[322] at com.pcbsys.nirvana.client.nSession.establishConnection(nSession.java:7504)
[321]Caused by: com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:com.pcbsys.foundation.base.fException: Retry count=1 exceeded attempting to connect to host - [nsp://localhost:9000/]
[320] … 38 more
[319] at com.pcbsys.nirvana.nSpace.NirvanaContext.(NirvanaContext.java:127)
[318] at com.pcbsys.nirvana.client.nSession.init(nSession.java:6121)
[317] at com.pcbsys.nirvana.client.nSession.init(nSession.java:6137)
[316] at com.pcbsys.nirvana.client.nSession.init(nSession.java:6190)
[315] at com.pcbsys.nirvana.client.nSession.actualInit(nSession.java:6242)
[314]Caused by: com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:Realm was still unreachable after max retry count - nSessionAttributes:conns=1/[nsp://localhost:9000/]
[313] … 30 more
[312] at com.webMethods.optimize.jndiUtil.JMSJNDIUtil.(JMSJNDIUtil.java:61)
[311] at javax.naming.InitialContext.(InitialContext.java:216)
[310] at javax.naming.InitialContext.init(InitialContext.java:244)
[309] at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:313)
[308] at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:684)
[307] at com.pcbsys.nirvana.nSpace.NirvanaContextFactory.getInitialContext(NirvanaContextFactory.java:35)
[306] at com.pcbsys.nirvana.nSpace.NirvanaContextFactory.getContext(NirvanaContextFactory.java:53)
[305] at com.pcbsys.nirvana.nSpace.NirvanaContext.(NirvanaContext.java:74)
[304] at com.pcbsys.nirvana.nSpace.NirvanaContext.(NirvanaContext.java:144)
[303]Caused by: javax.naming.CommunicationException: JNDI setup failed on RNAME=nsp://localhost:9000 [Root exception is com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:Realm was still unreachable after max retry count - nSessionAttributes:conns=1/[nsp://localhost:9000/]]
[302] … 29 more
[301] at com.webMethods.common.mapi.jms.ConnectionUtil.(ConnectionUtil.java:44)
[300] at com.webMethods.optimize.jndiUtil.JMSJNDIUtil.(JMSJNDIUtil.java:64)
[299]Caused by: java.lang.RuntimeException: javax.naming.CommunicationException: JNDI setup failed on RNAME=nsp://localhost:9000 [Root exception is com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:Realm was still unreachable after max retry count - nSessionAttributes:conns=1/[nsp://localhost:9000/]]
[298] at java.lang.Thread.run(Thread.java:745)
[297] at com.wm.util.pool.PooledThread.run(PooledThread.java:127)
[296] at com.wm.app.b2b.server.SessionInvoke.run(SessionInvoke.java:33)
[295] at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:79)
[294] at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:107)
[293] at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:238)
[292] at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:386)
[291] at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:549)
[290] at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:370)
[289] at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:34)
[288] at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:303)
[287] at com.wm.app.b2b.server.invoke.PipelineProcessor.process(PipelineProcessor.java:171)
[286] at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:49)
[285] at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:243)
[284] at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:49)
[283] at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:39)
[282] at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:650)
[281] at com.wm.app.b2b.server.JavaService.baseInvoke(JavaService.java:441)
[280] at java.lang.reflect.Method.invoke(Method.java:498)
[279] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[278] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[277] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[276] at wm.optimize.admin.startup(admin.java:218)
[275] at wm.optimize.admin.createDefaultBrokerConnection(admin.java:200)
[274] at pub.optimize.monitoring.createDefaultBrokerConnection(monitoring.java:1480)
[273] at pub.optimize.monitoring.createNewConnection(monitoring.java:715)
[272] at com.webMethods.optimize.management.Mapi.(Mapi.java:73)
[271] at com.webMethods.optimize.management.Mapi.init(Mapi.java:159)
[270] at com.webMethods.common.mapi.jms.MapiCommunicator.(MapiCommunicator.java:99)
[269] at com.webMethods.common.mapi.jms.ConnectionUtil.(ConnectionUtil.java:49)
[268]Root cause: java.lang.RuntimeException: java.lang.RuntimeException: javax.naming.CommunicationException: JNDI setup failed on RNAME=nsp://localhost:9000 [Root exception is com.pcbsys.nirvana.client.nRealmUnreachableException: Realm is currently not reachable:Realm was still unreachable after max retry count - nSessionAttributes:conns=1/[nsp://localhost:9000/]]
[267]2017-01-15 21:48:23 CST [OPT.0001.0001E] Error while creating connection.
[266]2017-01-15 21:48:20 CST [ISS.0028.0012I] WmOptimize: Startup service (wm.optimize.admin:startup)
[265]2017-01-15 21:48:20 CST [ISS.0028.0012I] WmNUMDeployer: Startup service (com.softwareag.deployer.num.java.Util:startup)
[264]2017-01-15 21:48:20 CST [RUL.0010.0100I] RESFacade initialized with basePath: [C:\SoftwareAG\IntegrationServer\instances\default\packages\WmBusinessRules\projects]
[263]2017-01-15 21:48:20 CST [RUL.0005.1033I] wM Business Rules Auditing into Universal Messaging feature is turned off.
[262]2017-01-15 21:48:20 CST [RUL.0005.1031I] wM Business Rules Auditing into Database feature is turned off.
[261]2017-01-15 21:48:20 CST [RUL.0050.0300I] Successfully registered server with id: 172.18.8.35:5555
[260]2017-01-15 21:48:20 CST [RUL.0050.0203I] Checking license expiration unlimited …
[259]2017-01-15 21:48:20 CST [RUL.0050.0205I] Checking license product version …
[258]2017-01-15 21:48:20 CST [RUL.0050.0204I] Checking license product code …
[257]2017-01-15 21:48:20 CST [RUL.0050.0202I] Checking license signature …
[256]2017-01-15 21:48:20 CST [RUL.0050.0201I] Starting to validate license file…
[255]2017-01-15 21:48:20 CST [RUL.0050.0200I] License file is expected at: C:\SoftwareAG\IntegrationServer\instances\default\packages\WmBusinessRules\config\licenseKey.xml
[254]2017-01-15 21:48:20 CST [ISS.0028.0012I] WmBusinessRules: Startup service (wm.businessrules.admin:startup)
[253]2017-01-15 21:48:19 CST [BPM.0101.1600W] Unable to get Optimize process data collector. Tracking enabled models will not be logged to Optimize.
[252]2017-01-15 21:48:19 CST [ISS.0028.0012I] WmPRT: Startup service (wm.prt.admin:startup)
[251]2017-01-15 21:48:18 CST [MON.0119.0707I] addMwUsertoMonitorACL: MonitorAdministrators
[250]2017-01-15 21:48:18 CST [MON.0119.0707I] addMwUsertoMonitorACL: MonitorUsers
[249]2017-01-15 21:48:18 CST [MON.0119.0707I] addMwUsertoMonitorACL: MonitorUsers
[248]2017-01-15 21:48:18 CST [MON.0119.0706I] Setting ACLs with CDS roles
[247]2017-01-15 21:48:18 CST [MON.0119.0704I] CDS User Manager running
[246]2017-01-15 21:48:18 CST [MON.0119.0707I] addMwUsertoMonitorACL: true
[245]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmMonitor: Startup service (wm.monitor.admin:startup)
[244]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmLogUtil: Startup service (wm.loggingUtility:start)
[243]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmXSLT: Startup service (wm.xslt.Admin:startup)
[242]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmPublic: Startup service (pub.storage:startup)
[241]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.sftpclient:updateKexList)
[240]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.kerberossettings:init)
[239]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.ntlmclient:init)
[238]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.security.keystore:createDefaultKeyStoreTrustStoreAliases)
[237]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.oauth:init)
[236]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.ws:init)
[235]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.tspace:init)
[234]2017-01-15 21:48:18 CST [ISS.0028.0012I] WmRoot: Startup service (wm.server.soap:init)
[233]2017-01-15 21:48:17 CST [ISC.0063.0011I] Start

Syed_Faraz_Ahmed1 · January 16, 2017, 7:53am

Hi Felix,

It seems you have installed Command Central on your machine.

Please start up Command central service from the list of services and open the link.
https://Host IP:8091/

Configure the server to which you want to monitor.

From here you can start and stop the UM instance.

Regards,
Syed Faraz Ahmed

Krishna_PB · January 16, 2017, 12:52pm

Hi Felix,

Have u installed both IS and UM are in separate machine/same machine?

Thanks,
Krish

Felix_zhao · January 18, 2017, 1:35am

Hi Krishna,
I didn’t install UM, and I don’t use UM, I use Broker insted of UM.
thanks for your reply.

Felix_zhao · January 18, 2017, 1:51am

Hi Syed,
I didn’t install UM Server, and I opened Command central with port 8090, and I don’t see UM Configeration.
thanks for your reply.

Felix_zhao · January 18, 2017, 2:02am

Hello All,
I have download universalmessaging_9.9.77666_windows_vm from http://terracotta.org/products/universal-messaging, however, It is Free Trial version with 88 days, I want to know how to import terracotta-license.key, Our company have this license.
thanks.

Kobe_Peeters1 · March 10, 2017, 12:11pm

Was this ever resolved, without installing UM?