Picking a Solution for a Post

We have tons of posts that don’t have a “solution” identified/chosen.

A valuable solution may get lost among the replies and users spend time reading all replies, instead of jumping directly to a solution. Time and again, posts are revived with users replying to a post with “I have the same problem, did anyone solve this?

Can we find a way to encourage users to identify a solution? Perhaps one/more periodic reminders/notifications to the post creator to pick a solution?



That’s a good idea. Currently there isn’t an out-of-the box solution for that, so we’ll look into it and se how to improve it.

Thanks Kasi!

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One way to achieve this would be to have pinned posts, the post creator can pick a solution , and that post should show up right after the question post irrespective of any newer posts.

Hi Nagendra,

This is already done automatically - take a look here:
Analytic Engine in WM 10.7 Trial Version - Forum - webMethods - Software AG Tech Community & Forums

The issue is people are not awlays used to selecting the reply that solves their question as a “Solution”. So reminding them would help.