Not able to connect Enterprise manager 10.3 using nsps to UM Server

Hi,

I am trying to connect EM 10.3 to UM server 10.3 using nsps. Getting following exception in EM:
[Wed Mar 10 15:45:02.221 IST 2021] Constructing Custom SSL SocketFactory
INFO | jvm 1 | 2021/03/10 15:45:09 | [Wed Mar 10 15:45:09.580 IST 2021] Failed to connect to Realm on attempt 1 - nSessionAttributes:conns=1/[[nsps://qa.edhesb-um.starwave.com:9001/]]
INFO | jvm 1 | 2021/03/10 15:45:09 | [Wed Mar 10 15:45:09.580 IST 2021] com.pcbsys.nirvana.client.nSecurityException: An error occurred while authenticating driver 10.38.9.94:9001, with subject qa.edhesb-um.starwave.com@10.38.9.94
INFO | jvm 1 | 2021/03/10 15:45:09 | com.pcbsys.nirvana.client.nSecurityException: An error occurred while authenticating driver 10.38.9.94:9001, with subject qa.edhesb-um.starwave.com@10.38.9.94
INFO | jvm 1 | 2021/03/10 15:45:09 | at com.pcbsys.nirvana.base.clientimpl.singleconnection.ClientConnectionManagerImpl.establishConnection(ClientConnectionManagerImpl.java:742)
INFO | jvm 1 | 2021/03/10 15:45:09 | at com.pcbsys.nirvana.base.clientimpl.singleconnection.ClientConnectionManagerImpl.connect(ClientConnectionManagerImpl.java:557)
INFO | jvm 1 | 2021/03/10 15:45:09 | at com.pcbsys.nirvana.base.clientimpl.singleconnection.ClientConnectionManagerImpl.initialise(ClientConnectionManagerImpl.java:370)

And in UM server following exception showing:

Wed Mar 10 11:10:53.106 UTC 2021] [CommonPool:34] SSL Unable to complete client driver setup for connection from 10.29.20.17:61118 with subject=null - com.pcbsys.foundation.base.fException: java.io.EOFException: Connection has timed out
[Wed Mar 10 11:10:53.106 UTC 2021] [CommonPool:34] com.pcbsys.foundation.base.fException: java.io.EOFException: Connection has timed out
com.pcbsys.foundation.base.fException: java.io.EOFException: Connection has timed out
at com.pcbsys.foundation.security.fCompositeServerLoginContext.login(fCompositeServerLoginContext.java:67)
at com.pcbsys.foundation.drivers.fDriver.open(fDriver.java:87)

Hello Dinesh,

I tried several times trying to get the same error that you have reported, but unfortunately it was unsuccessful. Therefore I have several follow-up questions :

  • the extracts from the client and the nirvana.log differ by their timestamp :
    - client log is from Wed Mar 10 15:45:09.580 IST 2021
    - server log is from Wed Mar 10 11:10:53.106 UTC 2021
    So can you share extracts, or even better, the whole client and server log files from the moment you try to connect to the UM server using EM
  • I see in the nirvana.log file “SSL Unable to complete client driver setup for connection from 10.29.20.17:61118 with subject=null”. The subject here should be in format user@host which makes me think there might be a problem with the client certificate you are using. How did you generate them? Have you tried using same certificates when creating a client session for example following the SSL example from the official documentation - Reverb ? Have you tested your setup with the demo certificates that can be generated using the CertificateGenerator coming along with UM - Reverb ?

Regards,
Rado