MWS server is not starting properly and it is getting down immediately after starting

[Srinivasa_Rao_Adusumalli1 (Srinivasa Rao Adusumalli)]

Hi Team,
MWS server is not starting properly and getting immediately stopped after starting the server.

So could any one please give any solution based on your experience in it.

Please find below logs in the path E:\SoftwareAG\profiles\MWS_default\logs\wrapper.log and please let me know if you require more information.

Logs

STATUS | wrapperm | 2020/03/23 00:46:03 | Base configuration file is E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:03 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapperm | 2020/03/23 00:46:03 | Reading included configuration file, E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapperm | 2020/03/23 00:46:03 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:03 | After environment variable replacements: E:\SoftwareAG\profiles\MWS_default/configuration/custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:03 | Reading included configuration file, E:\SoftwareAG\profiles\MWS_default\configuration\custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Base configuration file is E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Reading included configuration file, E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | After environment variable replacements: E:\SoftwareAG\profiles\MWS_default/configuration/custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Reading included configuration file, E:\SoftwareAG\profiles\MWS_default\configuration\custom_wrapper.conf
STATUS | wrapperm | 2020/03/23 00:46:06 | Starting the Software AG My webMethods Server 10.5 (default) (2) service…
STATUS | wrapper | 2020/03/23 00:46:06 | Base configuration file is E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf
STATUS | wrapper | 2020/03/23 00:46:06 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapper | 2020/03/23 00:46:06 | Reading included configuration file, E:\SoftwareAG\MWS\bin\wrapper-license.conf
STATUS | wrapper | 2020/03/23 00:46:06 | Found #include file in E:\SoftwareAG\profiles\MWS_default\configuration\wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
STATUS | wrapper | 2020/03/23 00:46:06 | After environment variable replacements: E:\SoftwareAG\profiles\MWS_default/configuration/custom_wrapper.conf
STATUS | wrapper | 2020/03/23 00:46:06 | Reading included configuration file, E:\SoftwareAG\profiles\MWS_default\configuration\custom_wrapper.conf
STATUS | wrapper | 2020/03/23 00:46:06 | → Wrapper Started as Service
STATUS | wrapper | 2020/03/23 00:46:06 | Java Service Wrapper Standard Edition 64-bit 3.5.37
STATUS | wrapper | 2020/03/23 00:46:06 | Copyright (C) 1999-2018 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2020/03/23 00:46:06 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2020/03/23 00:46:06 | Licensed to Software AG USA, Inc. for Software AG My webMethods Server
STATUS | wrapper | 2020/03/23 00:46:06 |
STATUS | wrapper | 2020/03/23 00:46:07 | Launching a JVM…
INFO | jvm 1 | 2020/03/23 00:46:07 | WrapperManager: Initializing…
INFO | jvm 1 | 2020/03/23 00:46:07 | [ProxyLogManager] Taking over JUL
INFO | jvm 1 | 2020/03/23 00:46:07 | [ProxyLogManager] readConfiguration() → com.softwareag.platform.jul.proxy.DefaultLogManager@3a71f4dd
INFO | jvm 1 | 2020/03/23 00:46:08 | Debug options:
INFO | jvm 1 | 2020/03/23 00:46:08 | file:/E:/SoftwareAG/profiles/MWS_default/configuration/.options loaded
INFO | jvm 1 | 2020/03/23 00:46:08 | !SESSION 2020-03-23 00:46:07.555 -----------------------------------------------
INFO | jvm 1 | 2020/03/23 00:46:08 | eclipse.buildId=unknown
INFO | jvm 1 | 2020/03/23 00:46:08 | java.version=1.8.0_222
INFO | jvm 1 | 2020/03/23 00:46:08 | java.vendor=Azul Systems, Inc.
INFO | jvm 1 | 2020/03/23 00:46:08 | BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.335
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Registering the location resolver hooks.
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.mirrors 1 0 2020-03-23 00:46:08.337
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Registering the mirror bundle management hooks.
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2020-03-23 00:46:08.342
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Registering the shutdown hook.
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.919
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: osgi.user.area=file:/C:/Windows/system32/config/systemprofile/user/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.920
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: osgi.instance.area=file:/E:/SoftwareAG/profiles/MWS_default/workspace/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.921
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: osgi.configuration.area=file:/E:/SoftwareAG/profiles/MWS_default/configuration/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.922
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: osgi.install.area=file:/E:/SoftwareAG/profiles/MWS_default/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.922
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: eclipse.home.location=file:/E:/SoftwareAG/profiles/MWS_default/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.927
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Replacing system property java.security.auth.login.config->@url:osgi.configuration.area/jaas.config with java.security.auth.login.config->file:/E:/SoftwareAG/profiles/MWS_default/configuration/jaas.config
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.928
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Replacing system property sag.install.area->@url:osgi.install.area/…/… with sag.install.area->file:/E:/SoftwareAG/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.934
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Discovered location: sag.install.area=file:/E:/SoftwareAG/
INFO | jvm 1 | 2020/03/23 00:46:08 |
INFO | jvm 1 | 2020/03/23 00:46:08 | !ENTRY com.softwareag.platform.hook.locations 1 0 2020-03-23 00:46:08.934
INFO | jvm 1 | 2020/03/23 00:46:08 | !MESSAGE Registered location sag.install.area=file:/E:/SoftwareAG/
INFO | jvm 1 | 2020/03/23 00:46:09 | [Mon Mar 23 00:46:09 IST 2020] Bootstrap: Initialized shutdown handler to com.softwareag.platform.hook.shutdown.HookConfiguratorImpl$$Lambda$1/539896581@48abc912
INFO | jvm 1 | 2020/03/23 00:46:09 |
INFO | jvm 1 | 2020/03/23 00:46:09 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2020-03-23 00:46:09.036
INFO | jvm 1 | 2020/03/23 00:46:09 | !MESSAGE Initialized graceful shutdown handler.
STATUS | wrapperm | 2020/03/23 00:46:10 | Software AG My webMethods Server 10.5 (default) (2) service started.
INFO | jvm 1 | 2020/03/23 00:46:09 | [ProxyLogManager] setDelegate: com.softwareag.platform.jul.proxy.DefaultLogManager@3a71f4dd → org.apache.logging.log4j.jul.LogManager@1dfe9250
INFO | jvm 1 | 2020/03/23 00:46:11 | SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.reference.JavaLogFactory
INFO | jvm 1 | 2020/03/23 00:46:11 | SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.reference.JavaLogFactory
INFO | jvm 1 | 2020/03/23 00:46:11 | SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.reference.JavaLogFactory
INFO | jvm 1 | 2020/03/23 00:46:11 | SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.reference.JavaLogFactory
INFO | jvm 1 | 2020/03/23 00:46:12 | [ProxyLogManager] reset() → org.apache.logging.log4j.jul.LogManager@1dfe9250
INFO | jvm 1 | 2020/03/23 00:46:13 | [Mon Mar 23 00:46:13 IST 2020] Bootstrap: Stopping…
INFO | jvm 1 | 2020/03/23 00:46:13 |
INFO | jvm 1 | 2020/03/23 00:46:13 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2020-03-23 00:46:13.822
INFO | jvm 1 | 2020/03/23 00:46:13 | !MESSAGE Stopping OSGi framework.
INFO | jvm 1 | 2020/03/23 00:46:13 |
INFO | jvm 1 | 2020/03/23 00:46:13 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2020-03-23 00:46:13.825
INFO | jvm 1 | 2020/03/23 00:46:13 | !MESSAGE Framework shutdown timeout set to 120 seconds. Please also check tanuki-wrapper shutdown property, if specified.
ERROR | wrapper | 2020/03/23 00:47:47 | Shutdown failed: Timed out waiting for signal from JVM.
ERROR | wrapper | 2020/03/23 00:47:47 | JVM did not exit on request, termination requested.
STATUS | wrapper | 2020/03/23 00:47:47 | JVM exited after being requested to terminate.
STATUS | wrapper | 2020/03/23 00:47:47 | ← Wrapper Stopped

Thanks
A.Srinivasa Rao

[alaaeddine.bounjoum (Aladdin bn)]

Hello,

The issue is might be related to the DB parameters, check the file “mws.db.xml” in the following location MWS\server\default\config

[Holger_von_Thomsen]

Hi,

can you check if there is something in the full.log of the MWS under MWS/server/default/logs which might help us further?

Regards,
Holger

[alaaeddine.bounjoum (Aladdin bn)]

Hi,

yes, in the normal case the file must exists.

regards,
Alaaeddine

[Firoz]

Hi,

As pointed out by @alaaeddine.bounjoum, please check if the DB parameters are valid and getting connected from the place you are trying to bring up MWS.

Also, MWS DB should have the MWS component DB objects created prior using the DCC. I believe you would have already done this.

Regards,
Firoz N