I am experiencing an issue with the Software AG Designer installation. Despite having JDK 22 correctly installed, I encounter an error with the plugin during startup. The error message indicates that the plugin com.softwareag.is.navigator is unable to load the class com.softwareag.is.pipeline.view.views.PipelineView. I have verified that my Java environment variables are set correctly and my Java version is up-to-date. Could you please assist me with this problem?
Product/components used and version/fix level:
Software AG Designer 10.15
Detailed explanation of the problem:
I have an issue when installing Software AG Designer. After installation, when trying to start the program, an error appears indicating that the plugin com.softwareag.is.navigator cannot load the class com.softwareag.is.pipeline.view.views.PipelineView.
Error messages / full error message screenshot / log file:
The full error message is as follow:
Plug-in com.softwareag.is.navigator was unable to load class com.softwareag.is.pipeline.view.views.PipelineView.
org.eclipse.core.runtime.CoreException: Plug-in com.softwareag.is.pipeline.view was unable to load class com.softwareag.is.pipeline.view.views.PipelineView.
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.throwException(RegistryStrategyOSGI.java:212)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:198)
at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:920)
at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:246)
at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:63)
at org.eclipse.ui.internal.registry.ViewDescriptor.createView(ViewDescriptor.java:61)
at org.eclipse.ui.internal.ViewReference.createPart(ViewReference.java:104)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.createPart(CompatibilityPart.java:304)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.create(CompatibilityPart.java:342)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:999)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:964)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalInject(InjectorImpl.java:140)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalMake(InjectorImpl.java:405)
at org.eclipse.e4.core.internal.di.InjectorImpl.make(InjectorImpl.java:332)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.make(ContextInjectionFactory.java:202)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.createFromBundle(ReflectionContributionFactory.java:91)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.doCreate(ReflectionContributionFactory.java:60)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.create(ReflectionContributionFactory.java:42)
at org.eclipse.e4.ui.workbench.renderers.swt.ContributedPartRenderer.createWidget(ContributedPartRenderer.java:132)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$1.run(PartRenderingEngine.java:544)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:528)
at org.eclipse.e4.ui.workbench.renderers.swt.ElementReferenceRenderer.createWidget(ElementReferenceRenderer.java:73)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.StackRenderer.showTab(StackRenderer.java:1209)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveRenderer.processContents(PerspectiveRenderer.java:51)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.showTab(PerspectiveStackRenderer.java:82)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.postProcess(PerspectiveStackRenderer.java:64)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.WBWRenderer.processContents(WBWRenderer.java:666)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1083)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1046)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:155)
at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:644)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:152)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)
at org.eclipse.equinox.launcher.Main.run(Main.java:1461)
at org.eclipse.equinox.launcher.Main.main(Main.java:1434)
Caused by: java.lang.NoClassDefFoundError: com/softwareag/is/ui/navigator/ISNavigatorPlugin$INavigatorEventListener
at java.base/java.lang.ClassLoader.defineClass1(Native Method)
at java.base/java.lang.ClassLoader.defineClass(ClassLoader.java:1023)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.defineClass(ModuleClassLoader.java:294)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.defineClass(ClasspathManager.java:718)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findClassImpl(ClasspathManager.java:641)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClassImpl(ClasspathManager.java:609)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClassImpl(ClasspathManager.java:589)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClass(ClasspathManager.java:568)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.findLocalClass(ModuleClassLoader.java:346)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:401)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:480)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
at org.eclipse.osgi.internal.framework.EquinoxBundle.loadClass(EquinoxBundle.java:617)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:196)
... 102 more
Caused by: java.lang.ClassNotFoundException: An error occurred while automatically activating bundle com.softwareag.is.ui.navigator (78).
at org.eclipse.osgi.internal.hooks.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:126)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClass(ClasspathManager.java:572)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.findLocalClass(ModuleClassLoader.java:346)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:401)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:480)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
at org.eclipse.osgi.internal.framework.EquinoxBundle.loadClass(EquinoxBundle.java:617)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:196)
at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:920)
at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:246)
at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:63)
at org.eclipse.ui.internal.registry.ViewDescriptor.createView(ViewDescriptor.java:61)
at org.eclipse.ui.internal.ViewReference.createPart(ViewReference.java:104)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.createPart(CompatibilityPart.java:304)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.create(CompatibilityPart.java:342)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:999)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:964)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalInject(InjectorImpl.java:140)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalMake(InjectorImpl.java:405)
at org.eclipse.e4.core.internal.di.InjectorImpl.make(InjectorImpl.java:332)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.make(ContextInjectionFactory.java:202)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.createFromBundle(ReflectionContributionFactory.java:91)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.doCreate(ReflectionContributionFactory.java:60)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.create(ReflectionContributionFactory.java:42)
at org.eclipse.e4.ui.workbench.renderers.swt.ContributedPartRenderer.createWidget(ContributedPartRenderer.java:132)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$1.run(PartRenderingEngine.java:544)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:528)
at org.eclipse.e4.ui.workbench.renderers.swt.ElementReferenceRenderer.createWidget(ElementReferenceRenderer.java:73)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.StackRenderer.showTab(StackRenderer.java:1209)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
... 60 more
Caused by: org.osgi.framework.BundleException: Exception in com.softwareag.is.ui.navigator.ISNavigatorPlugin.start() of bundle com.softwareag.is.ui.navigator.
at org.eclipse.osgi.internal.framework.BundleContextImpl.startActivator(BundleContextImpl.java:835)
at org.eclipse.osgi.internal.framework.BundleContextImpl.start(BundleContextImpl.java:763)
at org.eclipse.osgi.internal.framework.EquinoxBundle.startWorker0(EquinoxBundle.java:1012)
at org.eclipse.osgi.internal.framework.EquinoxBundle$EquinoxModule.startWorker(EquinoxBundle.java:366)
at org.eclipse.osgi.container.Module.doStart(Module.java:605)
at org.eclipse.osgi.container.Module.start(Module.java:468)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:506)
at org.eclipse.osgi.internal.hooks.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:117)
... 103 more
Caused by: java.lang.NoClassDefFoundError: com/wm/app/b2b/client/ns/NSNodeFactory
at com.softwareag.is.runtimejars.ExternalNSNodeFactory.load(ExternalNSNodeFactory.java:54)
at com.softwareag.is.ui.navigator.ISNavigatorPlugin.start(ISNavigatorPlugin.java:181)
at org.eclipse.osgi.internal.framework.BundleContextImpl$2.run(BundleContextImpl.java:814)
at org.eclipse.osgi.internal.framework.BundleContextImpl$2.run(BundleContextImpl.java:1)
at java.base/java.security.AccessController.doPrivileged(AccessController.java:571)
at org.eclipse.osgi.internal.framework.BundleContextImpl.startActivator(BundleContextImpl.java:806)
... 110 more
Caused by: java.lang.ClassNotFoundException: com.wm.app.b2b.client.ns.NSNodeFactory cannot be found by com.softwareag.is.runtimejars_10.15.0.0004-0346
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:519)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
... 116 more
Question related to a free trial, or to a production (customer) instance?
The installation is part of a free trial environment.
