Integration Server startup stuck at Package Manager started

Hi,

I am facing an issue while starting the integration server, it is stuck at “Package Manager started”.Please advice what needs to be done, below is the log for the same:

2015-11-04 15:47:01 CET [ISS.0025.0006C] License Manager started
2015-11-04 15:47:01 CET [ISS.0014.0033V1] Connecting to the configured Repository …
2015-11-04 15:47:01 CET [ISS.0014.0034V1] Successfully connected to the configured Repository.
2015-11-04 15:47:01 CET [ISS.0025.0041C] FIPS mode not initialized
2015-11-04 15:47:03 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:WmRepository4/FSD
2015-11-04 15:47:03 CET [ISS.0025.0017C] Repository Manager started
2015-11-04 15:47:03 CET [ISS.0025.0024C] JDBC Connection Manager started
2015-11-04 15:47:03 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:audit/data/AuditStore.
2015-11-04 15:47:04 CET [ISS.0025.0023C] Audit Log Manager started
2015-11-04 15:47:04 CET [ISS.0025.0021C] ACL Manager started
2015-11-04 15:47:04 CET [ISS.0025.0008C] State Manager started
2015-11-04 15:47:04 CET [ISS.0025.0010C] Service Manager started
2015-11-04 15:47:04 CET [ISS.0025.0020C] Validation Processor started
2015-11-04 15:47:04 CET [ISS.0025.0022C] Statistics Processor started
2015-11-04 15:47:04 CET [ISS.0025.0018C] Invoke Manager started
2015-11-04 15:47:04 CET [ISS.0025.0012C] Cache Manager started
2015-11-04 15:47:04 CET [ISS.0098.0009V2] Dispatcher initializing configuration from file: ./config/dispatch.cnf
2015-11-04 15:47:04 CET [ISS.0098.0028V2] CommsFactory registering and initializing Transport Factory: BROKERTRANSPORTFACTORY
2015-11-04 15:47:04 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:DocumentStore/ISTransStore
2015-11-04 15:47:05 CET [ISS.0098.0026D] Document Store DefaultStore initialized
2015-11-04 15:47:05 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:DocumentStore/TriggerStore
2015-11-04 15:47:06 CET [ISS.0098.0026D] Document Store VolatileTriggerStore initialized
2015-11-04 15:47:06 CET [ISS.0098.0026D] Document Store TriggerStore initialized
2015-11-04 15:47:06 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:DocumentStore/ISResubmitStore
2015-11-04 15:47:07 CET [ISS.0098.0026D] Document Store ResubmitStore initialized
2015-11-04 15:47:07 CET [ISS.0106.0001D] Join Manager initialized
2015-11-04 15:47:07 CET [ISS.0025.0032C] Dispatcher initialized
2015-11-04 15:47:07 CET [ISS.0098.0009V2] Dispatcher initializing configuration from file: ./config/XARecoveryStore.cnf
2015-11-04 15:47:07 CET [BAS.0123.0001C] FSData full consistency check is being performed. Db:XAStore/DefaultXAStore
2015-11-04 15:47:07 CET [SCC.0121.0093D] XA Recovery Store initialized
2015-11-04 15:47:07 CET [ISS.0025.0004C] Flow Service Manager started
2015-11-04 15:47:07 CET [ISS.0025.0002C] Package Manager started

Hi Srijansil,

can you provide your IS version (with Fixes, if any applied)?

Is there anything in the log-file of the Wrapper or in the output of the terminal?

How long did you wait?
Sometimes certain steps in the initialization take longer than expected.

Regards,
Holger

Hi,

The IS version I am using is 6.5. I have tried couple of times and waited long, but still the server is stuck at “Package Manager started”

Regards
Srijansil

Hi,

has this been working previously, or is this a fresh installation?

6.5 is fairly old and no longer supported by SAG.

Please consider to choose a more recent version 9.5 or newer.
Latest available is 9.9 released in October 2015.

Please provide the first lines of the server log which contains the complete version number.

Regards,
Holger

Yes I would also suggest to move to 8.x (mostly out of support ) or 9.x.x (current support)

No more legacy wM 6.5 installs… :smiley:

If it still stuck, try to Kill the server process (PID or java.exe) Before you start clean up the files in the folder

WmRepository4
XAStore
DocumentStore

Make sure you have OS enough memory available to bring up the IS6.5 (with sufficient jvm heap settings) and check the logs as it boots up.

HTH,
RMG

From the IS bin folder, use the below command. And also share the number of user defined packages you have under IS/packages folder.

server.bat -log none -debug 6

Hi,

The error that I get after executing " server.bat -log none -debug 6 " is:

2015-11-05 08:10:38 CET [ISS.0025.0002C] Package Manager started
java.lang.NullPointerException
at com.wm.app.b2b.server.PackageReplicator.replacePublisherHandles(PackageReplicator.java:306)
at com.wm.app.b2b.server.PackageReplicator.replaceHandles(PackageReplicator.java:268)
at com.wm.app.b2b.server.PackageReplicator.loadRegistry(PackageReplicator.java:129)
at com.wm.app.b2b.server.PackageReplicator.init(PackageReplicator.java:94)
at com.wm.app.b2b.server.PackageManager.init(PackageManager.java:221)
at com.wm.app.b2b.server.Server.run(Server.java:411)

Regards
Srijansil

Is this the complete dump? Anything on error log or something useful under /logs/ folder

Hi,

Yes this is the complete dump, nothing is logged in errorlog under /logs/ folder.

Regards
Srijansil

How many custom packages do you have? Is it dev or prod?

The below links will help you to some extent.

http://tech.forums.softwareag.com/techjforum/posts/list/36173.page

http://tech.forums.softwareag.com/techjforum/posts/list/35486.page (try this first)

Has this been working previously, or is this a fresh installation?

Thanks,

Hi,
Looking at the exception, it looks like related to password handles. It seems the password for some handle is null for publisher connection.

Thanks.

Hi Srijansil,

please try the following command:
server.bat -log none -debug 10

Please provide us the complete output after that.

Regards,
Holger

Srijansil – Did you fix this issue ? If you are able to update the forum, it will be helpful to others who may face the same one in future. Thanks for your time in advance.

Thanks,

For me the issue is resolved once I removed the following files from the \config folder and restarted the server.

publishers
subscribers