Integration server not starting webmethods 10.15

nasarazaz13 · August 21, 2023, 8:16pm

I have installed webMethods 10.15 recently
But integration server is not getting started.

Error :

[jarvis@localhost bin]$ ./startDebugMode.sh
[startup.sh] Starting a plain Tanuki process…
Running Software AG Integration Server 10.15 (default)…
wrapper | Base configuration file is /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | → Wrapper Started as Console
wrapper | Java Service Wrapper Standard Edition 64-bit 3.5.50
wrapper | Copyright (C) 1999-2022 Tanuki Software, Ltd. All Rights Reserved.
wrapper | http://wrapper.tanukisoftware.com
wrapper | Licensed to Software AG for Software AG Integration Server
wrapper |
wrapper | Launching a JVM…
jvm 1 | Listening for transport dt_socket at address: 10033
wrapper | Startup failed: Timed out waiting for a signal from the JVM.
wrapper | JVM did not exit on request, termination requested.
wrapper | JVM received a signal SIGKILL (9).
wrapper | JVM process is gone.
wrapper | JVM exited after being requested to terminate.
wrapper | Reloading Wrapper configuration…
wrapper | Base configuration file is /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Launching a JVM…
jvm 2 | Listening for transport dt_socket at address: 10033
wrapper | Startup failed: Timed out waiting for a signal from the JVM.
wrapper | JVM did not exit on request, termination requested.
wrapper | JVM received a signal SIGKILL (9).
wrapper | JVM process is gone.
wrapper | JVM exited after being requested to terminate.
wrapper | Reloading Wrapper configuration…
wrapper | Base configuration file is /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Launching a JVM…
jvm 3 | Listening for transport dt_socket at address: 10033
wrapper | Startup failed: Timed out waiting for a signal from the JVM.
wrapper | JVM did not exit on request, termination requested.
wrapper | JVM received a signal SIGKILL (9).
wrapper | JVM process is gone.
wrapper | JVM exited after being requested to terminate.
wrapper | Reloading Wrapper configuration…
wrapper | Base configuration file is /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Launching a JVM…
jvm 4 | Listening for transport dt_socket at address: 10033
wrapper | Startup failed: Timed out waiting for a signal from the JVM.
wrapper | JVM did not exit on request, termination requested.
wrapper | JVM received a signal SIGKILL (9).
wrapper | JVM process is gone.
wrapper | JVM exited after being requested to terminate.
wrapper | Reloading Wrapper configuration…
wrapper | Base configuration file is /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/wrapper-license.conf
wrapper | Found #include file in /webMethods/wm1015/profiles/IS_default/configuration/wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
wrapper | After environment variable replacements: /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Reading included configuration file, /webMethods/wm1015/profiles/IS_default/configuration/custom_wrapper.conf
wrapper | Launching a JVM…
jvm 5 | Listening for transport dt_socket at address: 10033
wrapper | Startup failed: Timed out waiting for a signal from the JVM.
wrapper | JVM did not exit on request, termination requested.
wrapper | JVM received a signal SIGKILL (9).
wrapper | JVM process is gone.
wrapper | JVM exited after being requested to terminate.
wrapper | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.
wrapper | There may be a configuration problem: please check the logs.
wrapper | ← Wrapper Stopped

michael6 · August 21, 2023, 8:31pm

This indicates you started the server using startDebugMode.sh|bat.
Try using startup.sh|bat.

engin_arlak · August 21, 2023, 8:46pm

Also can you check if you are already running it as deamon? systemctl list-unit-files | grep sag will return all the softwareag related deamons. From there check status of the deamon sagis... (should be something similar to sag1is1015) if exists with the command systemctl status {name of the deamon, ie sag1is1015}.

You can start the deamon by systemctl start sag1is1015. If it says it is enabled, then it means it is running on boot automatically. If it doesn’t work, add server.log here for better assistance. By default Integration Server uses port 5555 for admin UI and 9999 for diagnostics port. Also check if either or both are enabled by running lsof -i:5555
to see if they are already open.

nasarazaz13 · August 22, 2023, 6:56am

I tried to start it be startup.sh but it did not start that is why I used startDebugMode.sh to start so that I can see the errors.

nasarazaz13 · August 22, 2023, 7:05am

By using systemctl list-unit-files | grep sag command

Check status of the deamon.
1.systemctl status sag1ctp1015.service

systemctl status {name of the deamon, ie sag1is1015}`
here you can see Active : Failed.

2.systemctl status sag1spm1015.service
here also you can see Active : Failed.

lsof -i:5555

Nagendra_Prasad · August 22, 2023, 1:48pm

The startDebugMode.sh errors are mostly to do with the JVM waiting for a debugger to be attached.
Can you please share the wrapper log messages when you run the startup.sh?

-NP

engin_arlak · August 22, 2023, 4:36pm

These are not IS deamons. You don’t need to run startdebug.sh file. Please use startup.sh to run and then please share the server.log and wrapper.log files.

nasarazaz13 · August 23, 2023, 10:27am

nasarazaz13 · August 23, 2023, 10:29am

AND server log are yet to be generated

Nagendra_Prasad · August 23, 2023, 11:19am

If the last message in the wrapper log is

and IS isn’t coming up. I would suggest you check in another installation/ node with same version/fixes.
If the issue still persisits, then I would suggest that you raise a support ticket in the absence of logs.

-NP

nasarazaz13 · August 29, 2023, 10:46am

@Nagendra_Prasad @engin_arlak
I have done a fresh installation again .

now my iNTEGRATION SERVER is getting up but its taking about 30 to 45 min which is more than usual also I am able to get the server logs.

server log attached.
server.log (138.8 KB)

engin_arlak · August 29, 2023, 5:15pm

server startup time depends on the number of packages(and their sizes of course) and your min/max heap values and number of cores. I assume you installed on to the same server so number of cores shouldn’t affect startup time. For start, you can set your min and max heap sizes to same values and you can disable the packages you don’t need. You can check the links below for performance tuning.

https://empower.softwareag.com/Products/TechnicalReports/default.aspx

I checked your server.log file. You have monitor db connection not set properly and possibly you didn’t create the necessary tables or didn’t connect them properly. Most of them are easy to fix but there are lots of problems. I recommend searching those error messages directly in empower and applying the solution, and ask for help if that solution doesn’t fix or you can’t apply it for some reason. You should clean the error messages as much as you can and then ask for help afterwards if you can’t fix it yourself.

system · February 25, 2024, 5:16pm

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